subsplash.comReviews of subsplash.com

In July, I noticed that my recurring gift to my church was processed twice (without my authorization). At that point, I cancelled the recurring gift and removed the payment method. Now in August, I received an email saying thank you for my recurring gift (indeed it was withdrawn from my checking account). I checked and see that I do not have any recurring gifts set up, and I have no payment methods on my account. Also, this August withdrawal is not listed in my gift history (the last one was from July). This is now the second unauthorized withdrawal from my checking account. Obviously my payment information is being retained and used without my permission. I’m not sure what benefit this platform provides to donors. The customer support is non-existent; I am being redirected to my church.

The platform itself is fantastic. The customer support is non-existent. It would be faster to code the app from scratch and publish yourself then to rely on them to make updates. Very frustrating...

Subsplash is a lower-priced alternative for local churches, but it is so lacking in features as to be nearly unusable. The positives: 1. It has a wonderful chat function which creates a mini-forum for each group (home group, kitchen team, youth group, etc.) but only on mobile. 2. Sign ups for events, meals, etc. work very well. 3. Sermons can be grouped into series. The negatives: 1. The website it creates for your church looks awful, but also has almost no functionality. "Media" (where sermon recordings go) demands a password every time you click, so a visit to Media page, then search for a sermon, then listen requires 3 password fill-ins! And the search doesn't work at all. Searches for words in the sermon title come up empty; it's possible the database hasn't been implemented yet. 2. None of those nice chat groups on your website. 3. No calendar of events (or Upcoming Events) on website. 4. Your church's Subsplash website will be a basic Wix-style website with none of your graphics, making Subsplash a non-starter for churches concerned about their "brand" or "identity." It is certainly our hope that Subsplash is able to fix the many bugs and add the many missing features, as it's much more affordable than competitors, and the chat enables communication between members, something competitors like CCB and Planning Center don't allow.

Don’t recommend. I’ve been with this company for over ten years, before when they were snappages. Customer service used to be great, if you needed something done it got done asap. Now it’s pretty much non existent. All you get is I’ll forward your response onto this department or that department. There’s absolutely no follow up. I’ve been waiting for a month to an issue I’ve been having and still nothing. So we’ve decided to go with a different company for our website needs. Anyone who uses this company, good luck to you.

If you plan to work with them, regardless of what they say, get all your questions answered up front and if they can't, then don't give them your money. We got two months into development and found they lacked a feature we absolutely needed and had to part ways. Through the process, we found their onboarding staff were unreliable, didn't know the product well, and required a separate meeting for just about every topic for which they might just cancel at last minute or leave you hanging. I burned several vacation days working on this project and staff seemed sort of oblivious to how precious my time is. We've been promised a refund for the time we've paid in advance and still haven't received anything from them weeks later.

Have not had great experience with their team giving us access to my clients account. Promised expedited delivery said minimum is 3-4 weeks. We are on week 6. Would not recommend.

The ease of use of Subsplash’s single source for our web design, branded app, online giving, media streaming,etc. makes this platform a terrific tool for effective ministry!

Subsplash is easy to use and provides a consistent communication platform for our congregation. We primarily use the calendar and media library components, and the mobile app. It looks great, allows for most of the features I want, and is intuitive for users. In the years we've been using Subsplash, we have had so few issues, but any time we have asked for help the staff have been very responsive and accommodating.