Robert Brian R.
Can't upload long formatted videos..
Can't upload long formatted videos... How am I supposed to study multiple hour long classes if I can't even upload a video that's 2 hours long? Every class I have is over 2 hours long... If I knew this was going to be an issue I would have never paid for a full year. I don't want a refund... I want you to get it together with the upload format... Makes no sense to promote yourself as a college study AI app when you don't allow longer videos to be uploaded...
Response from StudyfetchMay 30, 2024
Hi Robert, Thank you for reaching out and sharing your concerns. I apologize for any inconvenience caused. We looked into your issue and noticed that the video you attempted to upload was successfully uploaded today. However, if you have other videos that didn't work, please email me directly at [email protected] with the details. I'm ready to assist you right away. Best regards, StudyFetch Support Team




