STUDIOCULTReviews of studiocult.co

Received the wrong order. Got an earring instead of a necklace I ordered. Difficult to reach support

I've purchased from Studio Cult several times and they've quickly become my favourite jewellery brand. I love unusual jewellery and when the ad appeared for their skinny dip swimming pool ring I looked at my swimming pool watch and said you're going straight in my basket. 🤣 I wasn't sure what to think, I'll be honest I've bought off sites before and the item arrives and falls apart in a day or so and wow I was so pleasantly surprised with this ring! The quality is amazing, and theres a real weight to the ring which you can tell is from good materials being used to create it! It's sturdy and has survived several nights out without so much as a scratch and well I think it's obvious it's a conversation starter! I recently purchased their puffy heart earrings and their fire flame earrings and again I just can't fault them. The puff studs have seriously secure backs, almost too secure, but are comfortable to sleep in which their flat backs! The flame earrings are the perfect size, they arent too bulky whilst still looking thick and full and despite their fuller appearance they don't weigh my ear lobes down or pull! Overall Ive just not had any issues with this shop and love all the items they do, they provide reasonably priced items that I believe matches the quality your recieving and I will continue to support them.

Came back to review after my second order ✨️ Both orders shipped promptly, tracking was easy to follow and arrived in lovely packaging. Both the puffy sparkle studs and mouse cursor flat backs are adorable and very high quality metal. Studs are very dainty but lovely quality. Thank you!

Got a pair of earrings from here - they shipped and arrived quickly and well packaged. The quality feels good and they're exactly what I was expecting from the photos and reviews. Super cute, keeping my eye on a sold out design now!

Honestly, so good. I have purchased a good collection of Studio Cult over the past year plus, and love the pieces. I recently bought a few pieces on Black Friday, and reached out with a question about my order to customer support. I heard back within 24hrs with a sweet email. They not only resolved my initial question, but I was able to followup with a different question I had about another one of the pieces and they ended up being able to replace the piece for me which was beyond AWESOME!! I am already planning the next piece I want to add to the collection (waiting patiently for the corkscrew to come back in stock (gold or silver, I dont care!!)) and am so so ready for the next limited drop and collab! (bring on more special releases please!!) Thanks folx, proud to be part of the cult! <3

I was genuinely excited to support this brand, but this has turned into one of the worst customer service experiences I’ve had in a long time. After placing my order on 17 November, I immediately contacted Studiocult to correct an address autofill error. I received an automated response from a bot, and when their support team finally did reply, the tone was condescending, dismissive, and completely unhelpful. To make matters worse, the courier (Evri) confirmed in writing that they delivered the parcel to the wrong address, admitted they ignored the correction request, and confirmed the package was left in an unsafe location. They told me there's nothing they can do and to raise it with the retailer directly. Despite this, Studiocult refused any responsibility, insisted it wasn’t “lost in transit,” and told me they would only refund if the parcel is ever magically returned to them which is extremely unlikely and unrealistic. Plus, their “small, ever-growing business” narrative feels very misleading when you consider they clearly have the resources for: – Multiple international warehouses (one in the US & one in China). – Paid social media ad campaigns. – Influencer collaborations. – Hundreds of thousands of followers across social media. – Contracts with major couriers like Evri. Small business...? 🤔 It's very hard to accept the “we’re just a small team” excuse when they evidently operate at scale, and refunding a first-time customer is a standard practice (even for real small businesses). What’s worse: – They ignored multiple escalation emails – They ignored a formal request for resolution – And even when I reached out to the founder & designer on social media (privately and publicly), I received absolutely no response. Their support team also recently started responding to Trustpilot reviews (some had years without a response) only after I pointed out their low score and poor reviews, revealing they care more about managing appearances than actually supporting customers. Just look at the dates on this page. Also, their private responses directly contradict what they publicly post on Trustpilot, where they claim customers need not worry about lost parcels and that refunds are always possible. In reality, their replies to me were misleading, condescending, and refused to offer an actual resolution. Any public reply here claiming refunds are ‘available’ is misleading. I have private emails showing they refused to issue a refund despite the parcel being lost, and multiple attempts to resolve this privately were ignored. I never received my order. The courier admitted fault. Studiocult refused to refund or resend. I’ve now had to raise a chargeback through my bank to recover my money. A real shame, because the products themselves can be cool and edgy, but the service behind them is incredibly poor, unprofessional, and absolutely not what I was expecting. EDIT (03/12): After being ignored for days, having multiple escalation emails brushed aside, and even having my public Instagram comments quietly deleted, Studiocult only refunded me after I escalated the situation publicly on their socials. The founder never responded, customer support contradicted their own Trustpilot claims, and the COO framed the refund as a “one-time exception,” even though the package was misdelivered and never recovered. Future customers should be aware: 1) They ignored several direct and private attempts to resolve the issue professionally, legally, and ethically. 2) Deleted my public comments on Instagram rather than addressing the issue promptly. 3) Their “small team” narrative doesn't match their paid ads, influencer collabs, large social presence, etc. Support responses were condescending, inconsistent, and not aligned with their public claims of “customer-first” policies. After fighting tooth and nail (as someone else said in their review), I did eventually get my money back, but only after unnecessary stress, escalation, and persistence.

I made two orders within a week and both times received my orders quickly! The items from both orders feel very sturdy and are so attractive. Already got so many compliments and have barely had them for a week. I’ll definitely order again, when I can!

I had an issue with an order. I emailed Studiocult’s customer service and they responded immediately (and l could tell it wasn’t an AI bot but an actual human), and they solved my issue right away! Their product was super high quality and beautifully packaged too :]