keshia S.
Customer service and replacements
I ordered a needle pair and a button pair from them and I loved them. The quality was great. I wore them everyday and eventually the button I had put in my conch unscrewed and I lost the back of it, then after a while one of my needle earrings kept slipping off. Anyway I just sent a feedback form through their website to them not expecting anything and let them know about these problems and suggesting to add an option for bar lengths. Well they emailed me THE NEXT DAY AT 6am, asking me a few more questions and have sent me a replacement for the needle AND the button. The lady who emailed went by Liz and was very nice :) I didn’t have any trouble with shipping the first time, and they came in cute packaging so I’m expecting similar this time too. Once I get more money this is a place I will buy again from




