Reggie R.
Received the wrong items
I received the completely wrong package. 6 earring but none of them the ones I ordered. I have sent them an email, but haven’t received a reply yet. I’m a little pissed from the whole ordeal.
Response from STUDIOCULTNov 20, 2025
Hi Reggie! I apologize that this response is coming in this late, but I just wanted to address some things in your review :-) First off, I’m sorry this occurred with your order, nothing is more frustrating than receiving a package and discovering it wasn’t what you ordered! After looking into your ticket, I saw that our customer support fixed this issue one day after your package arrived. Transparently, you had emailed us at 8:50 PM on November 18th, 2024 and we responded top of the morning on the 19th. Unfortunately, we are offline between the hours of 6 PM EST - 10 AM EST. We noticed you left this review immediately after receiving your package and before we were online to take your request. It does look like according to our records that we made a replacement order for you that week. We would love to know if you received that replacement and also want to remind you that if you ever need anything else, don’t hesitate to reach out to us at [email protected]!