StudentuniverseReviews of studentuniverse.com

Super fast service, Charles was great and very helpful!

Needs a print this page button like the desktop version

0 star. I purshased an almost 1000$ flight and the airline company cancelled the flight. I called student universe two person told me they gonna refund me 530$ which is half but better than nothing, and then a month later they told me my request of refunding was refused. How and what?! I paid 1000$ in their pocket for a flight that i didn t even cancelled or took ! Ps. They finally did refund me but only half.

They won't refund you. I booked a flight from NY to Montreal (round trip Mar 18-21). I paid $195.99 + insurance, which is $219.94 in total. On March 11 I contacted the agents to cancel the flight because of Covid19. After 10 days of waiting I received an email that says a refund is not an option. And a new credit can be used for another trip in future, but a new travel must be completed by Dec 31 2020. We are in pandemic and there's no guarantee that we are all safe by the end of the year.

How terrible is this company! Appears they spend more time replying to negative FB comments than customer emails. The customer service of this company is atrocious. The staff are deliberately unhelpful and avoid providing assistance for pretty straightforward assistance. For example I have asked on 5 separate occasions for a copy of their complaints process and have been given nothing but lip service by their staff including Justine in the Waltham MA office today.

Good experience general.

Loved the low price and appreciated the quick and efficient booking process.

Booking with Student Universe was a breeze and I am excited at the opportunity it has given me to affordably get to another country. They have a lot of deals with airlines that you wouldn't normally think about but are still quality airlines. I am flying with Icelandair and I already know from experience that they are great. Thank you Student Universe!