StudentuniverseReviews of studentuniverse.com

Very unreliable. Booked flights and after they took the payment they said my flight was cancelled as they couldnt verify payment but the money left my account. Then it took nearly 2 hours to get through to customer service only for them to hang up as soon as I spoke. Absolute waste of time and scammers.

I’m beyond frustrated with StudentUniverse. Their cancellation and refund policies are nothing short of a scam. I booked a flight and, when my plans changed, I tried to cancel within the allowed time. However, they claimed I wasn’t eligible for a refund and only offered me a small credit for future travel—something I never asked for. The worst part? They hide these terms in the fine print and don't make it clear during booking. Additionally, the prices they advertise are misleading. After booking, I noticed several unexpected charges that weren’t disclosed upfront, making my trip way more expensive than expected. This company is clearly set up to take advantage of customers, and I’ll never use them again. Save yourself the headache and book elsewhere.

If you need to change your tickets, they will charge you an arm and a leg. I made the mistake of buying Emirates tickets through them for my parents. We had to change the tickets 2 times for medical reasons and paid around $800-$900 in total. It was definitely not worth the slight savings in using StudentUniverse over purchasing directly from Emirates. Edit: note that there was little to no difference in ticket prices between the changed flights.

Awful, stressful experience. I bought an airline ticket through them (was directed to them by Kayak). I was sent a booking confirmation and I used the airline booking reference # to try to purchase an extra legroom seat. Found outfrom the airline that the actual ticket had not been issued yet. I was charged the entire amount on my credit card and was still unable to see the issued ticket. I called them twice and waited to be connected to an agent for an hour each time without any luck. I also emailed them twice without reply. 8 stressful days later, I was credited back the amount and sent an email saying my booking has been cancelled. So I was back to square one. Safe to say, I'll never use them again.

Terrible service.

Scammers. Absolute scammers. I booked my flight home as I urgently needed to go home. I did not receive any ticket until AFTER check-in closed, so I lost my flights. Tried to contact StudentUniverse for help before the check-in closed, and numerous times afterwards. Zero response to dozens of my calls and emails to get a refund. Still waiting, but now initiated a process against them. It's been almost a week now. Utterly disgraceful. Please avoid them!

I recently booked tickets through StudentUniverse, expecting a smooth process for selecting seats and paying for extras. Unfortunately, this was far from the reality. The website is plagued with errors, making it nearly impossible to complete these tasks online. After multiple failed attempts, we decided to call customer service, hoping for help. The support team was, frankly, useless. All they told us was that they couldn’t assist with the issue and recommended we contact the airline directly. This was infuriating, as StudentUniverse clearly has options on their website to book seats and add extras, so why suggest we handle it ourselves with the airline? If that’s the case, what's the point of having these features on their site at all? In the end, StudentUniverse was a waste of time. If you’re thinking of booking with them, be prepared for a frustrating process. You’re probably better off booking directly with the airline.

Terrible experience with this company. Booked a 3 part flight from proserpine, Australia to London (stopping at brisbane then singapore) for this coming January 2025. Singapore airlines emailed me to say the first part of the flight (proserpine to brisbane) has been cancelled and to contact StudentUniverse to rearrange this first part of the flight. I have called over 10 times and each time the staff say they will call the airline and rearrange for me to get the same flight a day before and every time they never call me back and fail to organise this. I have also written many emails non of which have been replied to. The customer service has been appalling and it is frankly ridiculous that I have been lied to by each staff member. Would not recommend anyone to use StudentUniverse.