StudentuniverseReviews of studentuniverse.com

We booked our flights to the Azores with Student Universe on Jan 10. We received a confirmation email that said "Your trip is confirmed". We checked this stressful part of our trip off... come to find out 13 days later I called them to correct a birth date error only to be informed casually that our tickets were cancelled because "the price had gone up by $200". We did not receive an email from Student Universe to let us know nor anything from the airline. And when asked they said it is in their policy that they don't need to inform us. My family has been planning this trip since 2021. It is a big deal for us financially. We almost didn't go because we were looking in June and the flights we $800-900 dollars. I ended up looking in April and saw flights for $640. So we bite the bullet to get our family tickets. Now this is costing my family over $850 more for this vacation. This is the first time my parents are traveling out of the country and right now we have hotels, rentals cars, etc. booked. And no way to get there. They blamed the airline. We called the airline they said absolutely not. The booking agent failed to book the tickets. I have used this company for over 10 years. I am horrified! What a horrible thing to do. I will NEVER use this company again.

Universe of liars, unethical people and incompetent staff! I booked flights to Europe that included baggage, with British Airways. When I went to the airline's website to see the booking it said that baggage was not included, although my booking details on Student Universe's website said it did. I rang three times to get this fixed, the first two times they said I didn't have to worry as luggage was included. The third time they said luggage was actually not included, it was a mistake during the booking process they said. I complained as the I showed them the screenshot that said luggage was included and the ticket was not cheap. They hang up on me, never answered my emails and then when I wanted to look for my booking again on their website, I got a message which said the details of the booking were no longer available, no details at all! They also promised I would get a call back, I never did. This is a shocking organisation that tells you they sell cheap tickets and rip you off, have rude staff and engage in unethical practices. Go to any other travel agent, but avoid this one if you want to enjoy your trip. They should not exist.

If I could give a negative star review, I would! This is the 1st time I've ever given a poor review even when I wanted to, I always highlighted the good things about companies, but this company does not deserve it. Three weeks ago, I booked airfare to go home and be with my husband. My flight was confirmed via email and everything looked perfect, except I never got an eticket ad they said I would 3 days before my flight. I checked on it, but they just said I had my confirmation and booking number and all would be fine. The day of my flight, I called the airline directly to confirm my ticket and they said it did not exist. I called Student Universe and they said that they never got a confirmation from the airline (total lie) and that the airline had refused my booking 24 hours after I originally booked (another lie). I got a receipt for my charge on my credit card and they said they never charged me. Why would they send me a receipt? At the moment, it's 3am and my flight was scheduled to leave in 10 hours. I also booked train tickets to get to the airport, which are non-refundable. This company really failed in their duty. They sent me emails for the booking, confirmation and receipt for my payment, yet never issued my ticket. I'll be checking my credit card tomorrow and they best hope there is no charge on there for my ticket. I am so upset, so devastated to not see my husband, so disappointed with Student Universe. What they did is just not right. I have traveled 12 times in the past year and I have used all the booking apps including ones you would expect to have problems with, but I have never had this happen. It's completely unacceptable. They should comp me a flight and nothing less. My advice... Use every other travel app except this one! They need to be shut down.

This company refused to refund me for the early pandemic cancellations. I tried for 2 years, starting with the date of the cancellation, to speak with somebody and get either a credit or a refund. They never responded despite multiple attempts to call (hours of wait, and when I left my number for a callback, absolutely no callback) or email. When I filed a complaint they instantly reached out with a rude and dismissive email saying I never contacted them during this period. This is the company that made me decide to never work with 3rd party agencies again, but among all agencies I used before they are the shadiest and most dismissive. Their prices aren’t much cheaper and they will definitely leave you without any resolution if/when anything goes wrong. Please, for the sake of the remnants of dignity of businesses among the corporate greed that companies like this are sucked in, DO NOT use this business. I put my date as recent but this has been an ordeal of years. It’s too late to recover my money and they have already doubled down on making me the scapegoat, but this legal scam still hurts to this day.

I send an email to get my E-Tickets , for the tow passengers and so far no responds

awaySTAY AWAY from this site they will scam you, I bought 2 tickets from SYD to TLV paid almost 6k AUD just to find out they only booked one ticket, they don't answer emails or phone calls. after countless hours on the phone trying to contact them they finally answer they claim the airline cancelled the ticket and they can do nothing to help, now I have to pay 5000 aud just to book the second ticket on the same flight, this is a SCAM please stay away as far as you can from this company. I filled a complaint with the fair trading website and I strongly suggest you do the same if you got scam by student universe

I wish trust pilot gives an option to give rating 0. This is the worst website for flights please please please read this review and don't trust them. I booked a flight through student universe and wanted to changed it… The customer service is the worst of the worst. Overall we spend 12+ hours with the customer service agents. Called them 5 times on an average spent 2 and half hrs on one call. This is very painful and stressful. Even though we booked our flight through their website, they wanted us to reach out to airlines for a change because they where telling us the airlines blocked them from changing. But we contacted the airlines they said what student universe was telling us was untrue, they can totally change the flight and we didn't block them from changing. Don't ever trust this website and their customer service…There are ton of 3rd party websites which are better and would rather spend that extra money booking directly from airlines than deal with a company like student universe. Biggest regret booking with them. Hope this helps someone. I wish i could sue them honestly. Companies like this shouldn't be allowed to run.

They are not worth at all. They claim they have deals, cheaper flights and hotels but all are nonsense. I found much cheaper flights and compared with studentuniverse. Don't use their service at all