Stuart & LauReviews of stuartandlau.com

Response from Stuart & LauOct 14, 2024

Hi Kris G., We're very happy to hear that you loved your prior purchase and of course sorry for any confusion around the pre-order process. As shared in our email exchange with you on Oct.04, there was a labor strike at the port of entry, which delayed the estimated ship dates. External factors like this can occur and we appreciate everyone's patience with this unavoidable part of the pre-order process. Estimated ship dates can shift unfortunately, and we really try our best to communicate this across our website and in the emails you received. In regards to response times, we apologize if the team did not reply quickly enough to your request for expedited shipment. Our CX team does their best to reply within 1 working day, but we are not online over weekends and sometimes response times can stretch to 2 working days when volumes are high, our apologies. Thank you for sharing your feedback, and for anything else, we'll be standing by to assist over email, cheers. With best wishes, Stuart & Lau \\ [email protected]

Response from Stuart & LauSep 27, 2024

Hi Justin, Thanks for sharing your experience here, and we do sincerely appreciate everyone's patience when waiting on their pre-order. For this latest delivery, there was a labor strike at the port of entry, which resulted in a several week delay due to a backlog of containers moving through the port. We communicated this issue to all customers who were impacted, but we apologize if you did not receive that email. For next steps, please rest assured that our team is preparing to get all pre-orders shipped as soon as they reach the warehouse. If you need any specific assistance, our team is always available to assist, cheers. With warm regards, Stuart & Lau \\ [email protected]

Response from Stuart & LauJul 31, 2024

Hi Mr. Khan, Nice to hear from you again and thank you for sharing your experience here. We are sorry that we could not provide the solution you requested, but again, we felt it was unreasonable given the nature of the issue. Our team offered and remains willing to help. We'll be standing by if you need us, cheers. With warm regards, Stuart & Lau \\ [email protected]