Terri
Nylon products with Bentley waiting times
I purchased an umbrella on 21st November as a Christmas gift. Under their guidelines this was more than enough lead time. It's now the 6th January, my umbrella has gone to Atlanta, Miami, London (I'm in the UK) & onto Canada. Customer services offers no apology, seem unbothered and simply link me the tracking link (it started it's journey on the 8th December). Will I ever get this £100 umbrella? Who knows. They certainly don't. Suddenly they're very talkative and full of explanations once a review goes up, no such luck when contacting them directly.
Response from Stuart & LauJan 26, 2026
Dear Terri, Thank you for taking the time to provide your feedback. We’re sorry to hear about your frustration, and we understand how disappointing it can be when a gift doesn’t arrive in time for Christmas. For our umbrellas, we advertise a 2–3 week lead time prior to dispatch—as they are produced in small batches by Fox Umbrellas—followed by an estimated 8–20 business day international transit time with a postal carrier. These timeframes are clearly communicated immediately below the add-to-cart button on the product page and then again at checkout within the shipping method selected: "Global Shipping | 8–20 Work Days”. Your order placed on November 21 was shipped on December 15 and delivered on January 12, falling within the advertised timeframes above. We thank you again for sharing your experience and hope this clarification is helpful. With warm regards, Stuart & Lau \\ [email protected]