Stuart & LauReviews of stuartandlau.com

I accidentally ordered the wrong bag and realized when I got my order confirmation. I emailed the support team and they got back right awayd and quickly corrected my order. I’m excited to receive my bag.

I'm thoroughly impressed with the exceptional service provided by Stuart & Lau. They went above and beyond to ensure my order was shipped promptly, even rerouting it through an alternate warehouse to avoid delays. To top it off, they included a matching Dopp Kit as a thank-you for my repeat business, such a thoughtful gesture! The level of care and attention to detail they've shown is rare and deeply appreciated. I highly recommend them to anyone looking for outstanding products and unparalleled customer service.

superior quality of both the product and the service. own a briefcase for more than a year, and it is well travelled (at least 200,000 miles). still looks as new. just made a mistake ordering something else, and customer service addressed the situation within hours, on sunday..

Great help in ordering process

This is how customer service should be. Extremely polite and efficient staff. A great company to deal with, and top quality products.

I had originally been skeptical when a saw a few items on pre-order. After some follow up with their customer service I ordered a slim gen 2 briefcase. It came quickly. High end packaging. And the case is just beautiful. Quality leather, finished very nicely. The slim case is actually bigger than it shows. Plenty of room for 16 inch MacBook, power cords, note books etc. great day in and day out size.

They were responsive to my inquiries.

I ordered a bag from Stuart & Lau, received it in July and after shipping it back to them the same month (with track & trace confirming receipt of return) they are not paying the refund. Repeated emails to their corporate emailadresses over the last few months are simply not responded to, they are not reachable by phone and don't even respond to Instagram messages... They make nice bags, I now own two, but warn other people not to order there now