kathleen H.
Cannot recommend this company
Cannot recommend this company. Portal platform is extremely difficult to use and is unreliable. Error messages are frequent with no solutions to resolve. Customer Support is not readily available. They have a phone tree for a call back saving your place in line. However, the solutions require the customer to go through ongoing hurdles to help trouble shoot the IT glitches. Once you get thru level 1 support, elevation requires the customer to again elevate and wait for support. Communication of resolutions are non-existent. Maybe a good concept but the company not ready for operations. Appears to be stuck in beta testing stage. But, billing is stellar!
Response from StraighterLineMay 28, 2024
We sincerely apologize for the frustrating experience you've had. We are committed to delivering a seamless user-friendly experience for our students. Thank you for bringing these concerns to our attention. We will forward your feedback on to our team.




