StraighterLine is an online platform that offers low-price, online higher education courses that are equivalent to general courses required for a bachelor's degree. The American Council On Education’s College Credit Recommendation Service has evaluated and recommended college credit for StraighterLine courses.
StraighterLine (straighterline.com) has 777 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
straighterline.com
Website
straighterline.com
Category
Education Services
Location
Baltimore, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 37% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Knowing what college in a brick and mortar school costs, I’ve saved thousands and I can achieve the same classwork without being inundated with suspenses. I’m also an older attendee and in a demanding career field that is not flexible for school hours. I appreciate the direct approach to coursework that focuses on the need to know vice here is everything about the subject. Thanks professors and admin team for the ease of education.
DU
Dule
It is very good experience how the…
It is very good experience how the classes presented to students.
AA
Asoumita A.
Frustrated …
I would strongly recommend that students think carefully before spending money on StraighterLine, especially for courses requiring laboratory kits.
I enrolled in Anatomy & Physiology and Microbiology and purchased the required lab kits. I spent approximately $750 on the lab kits, in addition to the course fees and monthly subscription. Altogether, I spent more than $1,000.
The biggest problem happened when I was ready to complete my labs. The codes for the lab kits I had already purchased were not working. I was then told that StraighterLine had updated its courses in and for that I needed to purchase new lab kits.
This was extremely frustrating because I had already paid a significant amount of money and had made progress in my courses. Because of the course update, I lost the progress I had made and was being asked to spend even more money on replacement kits.
At that point, I decided to cancel the lab courses. I contacted StraighterLine and requested reimbursement for the current month because I was no longer able to use the courses as expected. My monthly payment had gone through only two days before I attempted to cancel. Unfortunately, I did not receive a satisfactory response.
I also tried to speak directly with the billing department, but I was told that they could not transfer my call. That made the situation even more frustrating because I simply wanted to speak with someone who could review the charges and help resolve the issue.
After this experience, I decided to try Sophia Learning, and the difference has been incredible. I paid $99 for the month, and the courses were included without the expensive additional lab-kit costs I experienced with StraighterLine. The virtual labs are especially convenient because I can complete the experiments online without purchasing expensive physical kits.
I understand that courses can be updated, but students should not feel like they are being forced to spend hundreds of additional dollars because of an update after they have already purchased the required materials.
I am sharing my experience so other students can carefully compare the total cost, lab requirements, refund policies, and what happens when courses are updated before committing to StraighterLine.
For me, the experience was simply too expensive, frustrating, and difficult to resolve, and I would not choose StraighterLine again.
BA
Baljit
Online classes is very good experience…
Online classes is very good experience customer support always.
JU
Juanita
Straighter Line is the best
Straighter Line is the best. I'm about to finish all of my prerequisites with them.
Response from StraighterLineJul 29, 2026
We love to hear this! Thanks for sharing your experience.
TC
Tara C.
Would totally recommend StraigherLine!
With StraighterLine, I was able to take my Anatomy & Physiology class online, and at my own pace. The course was awesome and the lab was actually really fun and hands on. Very user friendly.
Response from StraighterLineJun 24, 2026
Thank you for sharing! We're so glad you had a positive experience.
OH
Odilia H.
I loved the pace
I loved the pace. I'm able to work on the subjects at my pace.
Response from StraighterLineMay 27, 2026
We're so glad to hear it! Thanks for your review.
CC
Cindy C.
Paid over $400 for a few courses and…
Paid over $400 for a few courses and payment went through on my end and then their system stated my payment could not be verified. I called them and then was told I needed to send an email to the support team which I did. The support team then told me it would take 10 days for my refund to be processed back into my account. If the funds were processed why not credit the money to the classes I paid for? If my payment could not be verified how were you able to process a refund? Later I found out that this happens to many people who tried to use their platform. I’m glad this happened because I will be looking elsewhere to complete the necessary classes. I am still awaiting my refund but I have reported the issue to my bank as well.
Response from StraighterLineMay 27, 2026
We’re sorry to hear about your experience and understand how frustrating billing concerns can be.
StraighterLine operates on a monthly membership model, and cancellation must be completed prior to the next billing cycle to avoid additional charges. That said, we always want to review specific situations to ensure everything was handled correctly.
In recent years, we’ve improved our billing systems, cancellation visibility, and support response processes to make account management more transparent and easier for students.
Please contact us at helpcenter.straighterline.com with your account details so we can personally review your case.