Laura H.
Wish I read these reviews… (Edited)
Editing my review: Straight Ahead Beauty got back to me and provided a replacement product. The poor experience was from the individual supplier at the mall and not from Straight Ahead Beauty itself. Wish I read these reviews before I bought— I was told the product didn’t use heat. When I got home it was clearly just an ordinary straightener with heat. Very disappointed and reaching out to the manufacturer now. I don’t understand how they can get away with clearly false advertising.
Response from straightaheadbeauty.comFeb 20, 2025
Hello Laura, Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and understand how important it is to feel confident in your purchase. We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at [email protected] so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.