CAMANEE B.
I think it should be noted bolder that…
I think it should be noted bolder that items are shipped 15 days after order. My order was placed on 8/19 and not received until 9/16. While I understand that the process takes time it should be noted multiple times.
Response from Story In SteelSep 17, 2026
Custom-made should never mean unclear. You are right that the complete timeline should be prominently communicated throughout the experience, especially when someone may be ordering for an important date. We appreciate your patience and your honest feedback. We are working to make these expectations clearer at every stage, from ordering through delivery. - The Story In Steel team