Linda S.
Misleading advertising
What a cool idea to take a photo and turn it into something unique. But here I am watching Story in steel post advertisements how you can still order in time for Christmas and I have yet to receive my order that was created just after Thanksgiving. Yes, the design itself wasn’t approved until December 2 because of a glitch on their part, but I paid for expedited service to name up for it, (it is a 5 to 15 day turnaround and I was well within their window, but still no product). There’s no way in heck this is gonna arrive in time for Christmas let alone all of those poor suckers who think that if they ordered just last week it would get there in time. Give yourself two months— that’s my advice or _order_from_somebody_else_.
Response from Story In SteelAug 8, 2026
We understand how stressful the uncertainty was, especially after you paid for expedited service and were expecting the order before Christmas. We’re sorry the design delay and lack of clear updates caused you to believe it would not arrive in time. According to the tracking information, your order was delivered in time for Christmas. We’re glad it arrived before the holiday, though we recognize that our communication throughout the process should have been clearer and more reassuring. - The Story in Steel team.