Store Space Self StorageReviews of storespace.com

Well let me put it what's going on. Boy they were so happy to come on board. Now that we sailed they've gotten me so mad. 3 times in 2 days I've been given the door code wrong. They contacted me about payment. A few days later that's when I paid and got settled in. Now another payment? What have I gotten myself into. So I spoke over with one of the employees that I owed $106.00. She told me to create account so I could pay. So I tried creating my account. Got an error message for my password. That I needed at least 8 characters, one letter & one numeric. 8 characters? Who's going to remember 8 characters. So I waited to the next day to contact me. They called me and asked me that my payment due is $143. How did it jump up by$40? I went into boil-mode. I informed her my situation. So she said try putting my password with no characters. I put in 8 letters & two numeric. That worked. So I made my payment over the phone and she told me everything was ok now. G Went to takes some stuff in later on and there was a padlock on it. Do I couldn't open my door. Everything was going to be ok?

I was promised a $91 credit by district manager, yet after a month and 4 conversations, this agreement has not applied. Poor customer service and follow thru

There location in Philadelphia PA on Erie Avenue is horrible! The staff steal out of the units. This location floods, and has rodents. They have horrible customer service. My belongings got mold on them, and they still charged me storage fees. No discount was offered and it took over a month for their claims department to even respond. No one had noted my grievance until 2 months later. I sent pics of the flooding and debris. I strongly encourage people to use another company for storage.

great service helpful staff very clean would use them again thank you

In less than a year, a car that I had stored on their gated exterior parking lot was broken into in the spring, and vandalized over the summer. DO NOT PARK ANY VEHICLE THAT YOU DEWM VALUABLE ON THEIR STORAGE LOT.

The employees at the hamilton location took it upon themselves to break into my unit and destroy my unit and steal 1000's of dollars of my personal belongings including my recently deceased fathers 72 in lg tv. I filed a report with the police and upon investigation they found that my unit had no cameras covering it and they had no pictures of my unit on file which is protocol of them to have. I do not recommend trusting this place with any of your personal items. The manager never even bothered getting up from his desk to come assist me or offer any kind of assistance at all when I told him this had happened. There was no sign of damage to the locks that were on the unit but because I was late making my payment they had taken my locks off and put theirs on.

UPDATE: I had an international call with the GM and they fixed my issue by crediting back the late fee and reinstating my account. Thank you. ----- STAY AWAY FROM THESE MONEY HUNGRY SHARKS, they're shameless. I put my stuff in their care and gave them my credit card before my overseas trip after a deadly blast destroyed my parents' home. Meantime my credit card number has changed because of fraud. They failed to call me at my updated phone number and lied saying they did call; and they failed to even email me and couldn't even provide proof or date of such email. 5 days after receiving the usual Monthly invoice, I get an updated invoice with a... 20% late fee !!!!!!!!!!! That's $42 or 1,000,000 pounds in my local currency which is more than some people's salary. I couldn't believe it. This is called abuse !! I called them twice internationally to fix this but they don't give a damn about your circumstances, countries at war, or the fact that THEY were responsible for not sending you reminders regarding that issue. These guys offer you discounts to join but they make up for it by charging you obscene late fees without giving you the chance to fix the problem or the opportunity to correct a credit card issue. That's because they don't want you to resolve them. Any company on earth sends you reminders about failed or late payments or credit card issues before jumping the gun and sucking up your blood, starting with your own bank and credit card companies. Ash in St.Petersburg never did anything to assist in this matter. If you want peace of mind and not have to worry someone will exploit you when they have your furniture and belongings, please think twice before using this place. I'll contact the BBB about this. P.s: i paid the whole amount before leaving the review including the late fee, but Ash in st Pete sent me an angry email in revenge for the review where she basically terminated my lease and, according to the regional manager, didn't even provide a reason for it (what could it possibly be ?). So now you know that you either shut up and get screwed without complaining because of the possibility of vengeful egotistical actions, OR you wait until your lease is over and then leave a negative review. And this happened in America where freedom of speech is sacred.

Management changed their staff on Main St for the better since Danette and Sarah assisted me showing where my space was and followed up with me about referral.