Store Space Self StorageReviews of storespace.com

Response from Store Space Self StorageJun 5, 2021

Hi Dawn, we sincerely apologize that you had a negative experience with Store Space, but we would appreciate the chance to turn it around. Please reach out to us at 833-786-7366 with the facility location and your contact info so we can look further into your issue. Thank you for your patience!

Response from Store Space Self StorageFeb 7, 2019

UPDATED: Kayla, I do apologize for all the miscommunication and understand you did come into the office on the 1st to reserve your unit and paid in cash. We also reviewed y our call and will revisit training on the our tenant protection plans with the team to ensure clarity moving forward. Thank you for bringing this to our attention. Best Store Space Customer Support --- UPDATED Kayla, My personal sincerest apologies. We did look through our records and this is the information on file. Clearly something is not matching up. I will look into it personally and address. Stay tuned. --- Hi Kayla, Thank you for the feedback, we apologize for the inconvenience and do have a few questions to help us better serve you. Looking through our system we see you did speak to our Call Center; however, it does not appear you have come into the store to complete your leasing paperwork or finalize your unit. We would love to understand more about the breakdown in communication and ensure a positive experience with Store Space Self Storage. If you can give us a call back our Call Center will be sure to make this right for you. 833-488-8380 Storespace.com

Response from Store Space Self StorageJan 16, 2019

Anisha, We are sorry to hear your experience with us was disappointing. Our customer service team has tried reaching out to you to see how we can help improve things. If you could please call us back at the number below, we will work hard to make things right for you. 833-488-8380 storespace.com

Response from Store Space Self StorageNov 30, 2018

Amanda, Thank you so much for bringing your concerns to our attention - we want to do everything we can to ensure your experience with Store Space is a positive one. Our company policy is to let clients know in advance of a change in ownership, we sincerely apologize our letter did not make it to you before hand. While there was a slight rate increase of around $10, we hope the increased security measures, 24 hour digital surveillance, climate controlled units and trained staff have left you feeling these dollars were put to good use. We take the safety and security of both you and your personal belongings very seriously; our Tenant Protection Plan is an integral part of this philosophy and ensures you will be fairly compensated if there are any unforeseen issues or damage done to your property. As a company we work hard to maintain fair and competitive rates for all our customers. If your out of pocket costs seem inappropriate, please contact our call center who will work directly with you to review all our unit sizes and rates, as well as competitive offers. They can be reached at 1.833.STORE.NOW. Thank you, we look forward to hearing from you soon.

Response from Store Space Self StorageDec 3, 2018

Hello. We are sorry to hear your experience with us was disappointing. If you are able to provide your name, we will have a customer service representative reach out to you and see how we can help improve things. We take great pride in each and every one of our properties and have confirmed the concerns you expressed were resolved in a timely manner. If you can please reach out to our call center, they will be sure to review compensation options for your review. Please contact us at 1.833.STORE.NOW so we can make things right. Thank you, we look forward to hearing from you soon.

Response from Store Space Self StorageNov 30, 2018

Audrey, Thank you for your business - we appreciate all of our clients, both temporary and long term. We have worked hard to bring competitive rates, diverse unit sizes and excellent customer service to all our locations. The safety and security of our clients and their personal belongings has been at the forefront of all our remodeling efforts. We would love to hear more from you and learn what we can do to make your experience with Store Space a truly exception one - please reach out to our call center at 1.833.STORE.NOW We do hope to hear from you soon and are anxious to help improve your experience with Store Space Self Storage.

Response from Store Space Self StorageOct 12, 2018

Hey Janice, Thank you for your feedback. Please contact [email protected] and we can help you sort this issue out. Our policies are in places to protect the tenant and their belongings.

Response from Store Space Self StorageOct 12, 2018

Hello, Thank you for the feedback and appreciate you. We are currently in the process of renovating the entire facility and will suggest your improvements to our management team. Our policies are in places to protect our tenants and their belongings. If there are more ways we could better improve please email us at [email protected] we value our tenants and their suggestions.