Store Space Self StorageReviews of storespace.com

I must say that the staff and facilities of the Store Space Self Storage in Knoxville, TN (Randolph Street) were terrific. My poor rating has to do with the fact that when I booked the unit, the Store Space website was advertising a $50 gift card with booking. I had a unit from mid-July 2022 through mid-September. I was told that the gift card was automatically issued after 30 days. When 30 days came and went I called the main Store Space customer service and was told that they issued the card at set intervals and I could expect to receive mine on August 19. We confirmed my email address at that time. Suffice it to say, it never came. I made three additional calls and, each time, was told that someone would call me back after they looked into it--including the last time being told that they were bumping it up to the District Manager and I would definitely get a call back. To this day, I have never received a call back or the gift card. Businesses shouldn't offer promotions if they don't plan to stand by them. Store Space's Customer Service while pleasant, was ineffective. And clearly the District Manager could care less. I feel bad that the local store, which was wonderful to deal with, wasn't supported by the larger Store Space.

EVERY 3 OR 4 MONTHS THE RENT GOES UP ON MY UNIT, NOT EVEN A LARGE ONE.

the mens restroom is disgusting the toilet set is broke off and crap every where.

Customer service was 5 stars. Facilities were what made me rate this three stars. The unit was fine, nothing special. But the accessibility was terrible. The lanes and space between the unit buildings were very tight for a truck, much less a 15' uhaul and trailer. They are improving their gate, so I'm pleased to here they are upgrading and trying to make their place better. Will return.

I made an online reservation for a space at the beginning of January and noticed after making the reservation that it was only good for 7 days. I received a call from a rep and was told that the reservation would could be held until I actually needed the space. I received a call from a rep a week or so later and then just about everyday afterwards EVEN AFTER notifying them that I would come the sometime during the last week of the month. When time came for me to actually get the space I explained to the rep that I wanted to go look at it to make sure it was what I needed before purchasing over the phone. The rep that I was speaking with was somehow adamant about me making the purchase over the phone- kept mentioning that I would save XX amount of time by doing so. I finally did make the purchase. The takeaway from this review is that I felt like the phone calls were OVERKILL. If someone tells you that they will be in touch, allow them time to get in touch.

It's ok with new company in all rates sky rocjet

I have lost 5 pair of Air Jordan because they dry rioted and some pairs were irreplaceable.

Since you bought out the old storage business, my price has been raised 3 times and have been there over 6 years.