Chrisa W.
storage space at the Rochester, New York King Street
I rented a storage space at the King Street location in Rochester, New York, from October 29 to early December. We removed our items due to unscrupulous business practices and at-risk management at the facility. 1. It is in deplorable conditions; it is filthy. The elevator is dirty; the walls and floors are in the same condition. 2. The place is not as advertised online. We waited over two hours to retrieve a dolly to move our things. 3. On the first day of moving two storage units down, There was a guy in the storage unit asleep (snoring). At this point, we began to record such conditions, as individuals (drug addicts) were hanging out within the facility. 4. No professionalism of the staff. Lisa is cantankerous, uncouth, and very poor representative of Store Space. We call this discrimination per se, When you service a particular area and have the profound audacity to believe that all have the same mentality. Instead of speaking to one with respect and dignity. Andrea was arguing with a customer on the phone, He was upset about the duplicity as well. I removed my items to a different storage company in addition to the above we noticed a foul odor and a marijuana smell the sofa chairs were absorbing. Also, when calling the Sales district to inquire about a rental unit pricing, it was different from what Andrea charged my credit card, it was more like price gouging. Professionalism and transparency needs to be exemplified at all times in business, as it is a presentation of all Store Space. I did not receive the services in which I paid for. FYI The contact us at the 833-786-7366 is a general response, there is no one in-place at that number to respond to your concerns.