Store Space Self StorageReviews of storespace.com

I called at 11:00am on 1/14 to confirm my unit was unlocked. The manager confirmed I had access, looked up account. I paid and showed up to see a red lock on my door. I drove 8 hours out of state to deal with this and discussed the move out method with the manager for that day, 1/14. He also asked me when I joined to give him a 5 star review “so he can get a raise” - I very seriously do not think James deserves it. On a separate day I showed up and the facility was reading 93 degrees. I paid for climate control so not to ruin my work supplies and this manager, James, didn’t care when I called. He clearly left out information that would have made this more smoothly, and by failing to communicate the terms and holding my property hostage, I will be as loud about this experience as to warn others not to get their things held hostage by a poorly run company.

I would give them minus five stars if that rating was available. They do not communicate. Their storage lockers are filthy and the doors difficult. There is never anyone at the actual location to help. They charge way to much money for what they offer. It's a terrible business.

My storage was in Lakeland, Florida. I moved out on November 15th. I still got charged for December. I called the Assistant Manager name Lisa. I did not realize that she was handling 3 different units. She told that she could not do the refund but told me only the DM could do it. She said she promised to get back with me by the of the day. She was so very nice. I felt sorry for her and I told her that I called a couple times before. She must have been overwhelmed. She was very professional and nice. She Thanked me for my patience.

Louisville KY. My unit was broken into within days of renting the unit. Both loading doors were broken so the access doors were propped open. The padlock that was supplied to me looked fine but one day it just wouldn't work. After the manager cut the lock off and opened the unit everything was a mess. I asked about security footage and the manager said, "Oh, we don't have cameras at this end of the building". I can't imagine a business being this horribly managed.

Absolutely the WORST experience you could possible imagine. The key codes have been broken for months so the only way to access belongings is when someone is actually onsite, which they RARELY ever are. Even when I called to schedule someone to meet me there, they did not show up on time. The district manager, who was now involved, along with my attorney) lied to me trying to say the employee was onsite when I was there and no one else was. Now, 3 weeks in to trying to remove my belongings from the facility, the employees are rude, like I am inconveniencing them in some way. The district manager now doesn't have the balls to reach back out and is ignoring text messages and phone calls. Oh did I mention, trash everywhere, inside and outside the building. Actually found feces in the hall a couple weeks ago. One entry door is boarded up, obviously after someone broke in, maybe trying to get to their belongings? Was told last week the key codes would be fixed this week. They aren't. Was told they had to find investors to pay $40,000 to fix the key code......don't even know what to say about that. If you want headaches and bullshit, this is the place for you. Otherwise, RUN, Forrest, RUN!!!!!! I just found their mission statement, "Storage that Cares" Give me a friggin break!!!!!

I will always refer anyone to this storage and I will use it in future. Very safe, clean and affordable. Very friendly staff members. I got my refund on the following day after vacating the storage. Thank you, keep the standard of your business.

Don't fall for the lie of your rate will stay the same. They will tell you that and then they will increase the rate non stop.

Hidden fees, rates are not locked in and increase every year!