Store Space Self StorageReviews of storespace.com

Response from Store Space Self StorageNov 30, 2018

Audrey, Thank you for your business - we appreciate all of our clients, both temporary and long term. We have worked hard to bring competitive rates, diverse unit sizes and excellent customer service to all our locations. The safety and security of our clients and their personal belongings has been at the forefront of all our remodeling efforts. We would love to hear more from you and learn what we can do to make your experience with Store Space a truly exception one - please reach out to our call center at 1.833.STORE.NOW We do hope to hear from you soon and are anxious to help improve your experience with Store Space Self Storage.

Response from Store Space Self StorageDec 3, 2018

Mark, Thank you - we always appreciate feedback from our customers. Looking through your records, there was a nominal fee increase for your unit for +/-$10, associated with new ownership. We do hope the increased security measures and trained storage professionals recently hired demonstrate this increase was put to good use. Also added to your contract was a fee (roughly the same amount,) applied to a tenant protection policy, something we do insist upon to protect you and your property. Lastly, our billing cycles run the 1st on every month. We have found this is most convenient to the majority of our clients as it helps with planning and budgeting. If you would like help in setting up automatic payments that coincide, so late fees are never an issue, our call center will be more than happy to assist. You can reach them at 1.833.STORE.NOW We do hope to hear from you soon and are anxious to help improve your experience with Store Space Self Storage.

Response from Store Space Self StorageNov 30, 2018

Lamar, Please forgive our delayed response. We have reviewed your account and see there were 2 rate increases this year totaling a +/- $50 increase. Your account also notes that the additional unit you requested in early October was at a higher price point than you anticipated. We value all our customers, and appreciate the longevity of your relationship. A customer service representative has been assigned to your complaint and will be contacting you right away. Again, thank you for your business and we look forward to working with you to address any concerns. 1.833.STORE.NOW

Response from Store Space Self StorageOct 12, 2018

Hi Virginia, Thank you for the great review of our staff. We really appreciate the positive feedback.