Store Space Self StorageReviews of storespace.com

Response from Store Space Self StorageDec 3, 2018

Tana, We wanted to follow up with your review regarding late fees and over draft implications. Again, our sincerest apologies the change in billing cycle associated with new ownership was not communicated clearly. We do have a 1st of the month billing cycle, which we find works best for our customers in terms of planning and budgeting. Looking through your records, it does appear your credit was issued. Is there anyway other way we can help improve your experience with our company? 1.833.STORE.NOW

Response from Store Space Self StorageNov 30, 2018

Honest, We are sorry to hear your experience with us was disappointing. If you are able to provide your name , we will have a customer service representative reach out to you and see how we can help improve things.

Response from Store Space Self StorageNov 30, 2018

Amanda, Thank you so much for bringing your concerns to our attention - we want to do everything we can to ensure your experience with Store Space is a positive one. Our company policy is to let clients know in advance of a change in ownership, we sincerely apologize our letter did not make it to you before hand. While there was a slight rate increase of around $10, we hope the increased security measures, 24 hour digital surveillance, climate controlled units and trained staff have left you feeling these dollars were put to good use. We take the safety and security of both you and your personal belongings very seriously; our Tenant Protection Plan is an integral part of this philosophy and ensures you will be fairly compensated if there are any unforeseen issues or damage done to your property. As a company we work hard to maintain fair and competitive rates for all our customers. If your out of pocket costs seem inappropriate, please contact our call center who will work directly with you to review all our unit sizes and rates, as well as competitive offers. They can be reached at 1.833.STORE.NOW. Thank you, we look forward to hearing from you soon.

Response from Store Space Self StorageDec 3, 2018

Hello. We are sorry to hear your experience with us was disappointing. If you are able to provide your name, we will have a customer service representative reach out to you and see how we can help improve things. We take great pride in each and every one of our properties and have confirmed the concerns you expressed were resolved in a timely manner. If you can please reach out to our call center, they will be sure to review compensation options for your review. Please contact us at 1.833.STORE.NOW so we can make things right. Thank you, we look forward to hearing from you soon.