mark J.
The first time I used their pet…
The first time I used their pet grooming services, I've been signed up with Petco for over 12 years. I booked my miniature poodles grooming online I chose all the appropriate options I wanted to purchase. When I got to the location which is also my primary location for purchasing food I pointed out to the groomer who said she was in charge of that department that I wanted particular attention paid to the hair in between her toes and around her genitals, the head groomer (the manager of the department) pointed out that would be an additional charge, I then said fine I will pay that charge but show me where that charge appears in your paycheck she copped an attitude and said this is an addition to what the website shows I said fine I'll pay it but make sure it's documented on the receipt. She got angrier and glared at me and said fine I'll do it there'll be no additional charge for your specific request, for the final time I said I will pay the additional charge just show it and put it on the receipt she would not. Approximately 3 hours later I picked up my dog I inspected her I pulled $17 out of my pocket for a gratuity she refused it. Bear in mind that $17 was above and beyond the $100 and some odd cents grooming bill. I reported her behavior to Petco corporate who uses an offshore customer service system they did not seem to understand what I was saying and we're anxious to get me off the phone. I will never use Petco grooming again.