WILLY R.
Spoty coverage
Spoty coverage, Celina, OH 45822

TPO was started by three friends sharing a common vision. To transform something that people use everyday, their mobile phones, into a force for good.They launched it in late 2012 in the UK and it's been growing ever since.In January 2014, Jimmy Wales, the founder of Wikipedia, joined the company.Our goal is to raise billions for good causes worldwide, delivering goodness with every connection made.10% of customers’ mobile bill is directed to their cause or charity of choice at no extra cost to them.
TPO Mobile USA (store.tpo.com) has 225 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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WILLY R.
Spoty coverage, Celina, OH 45822
Kacie M.
This is a terrible service provider. It almost never worked, I dropped calls all the time if they even went through to begin with, my data was awful, and I rarely received my texts messages until days later. For the first several months, my service was shut off every month despite having automatic payments set up, and I had no way of contacting customer service except via email through my home computer, which sometimes took several hours, so I would be without my phone - not that it really mattered because it hardly ever worked to begin with. This was an incredibly dangerous phone service because I have a cell phone, not only as my only phone, but also so that when I am out I can have a line to call my husband or someone in case of emergency. With such terrible service, I was never able to rely on my phone, even when the company didn't shut off my service for no reason. It may be one of the cheapest, but it is absolutely the worst. Do not use them. I switched to Boost Mobile 4 months ago and finally know what it's like to have phone service I can actually rely on when in an emergency, or just when I want to use it for any reason.
Response from TPO Mobile USAAug 15, 2017
Hi Kacie, We are sorry to hear you are having issues. If you could, can you go to the below link, and submit a ticket with your customer information, and contact information. We would like look into this in further detail. Thank you. https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us
Albanian G.
excellent customer service. Many plans to chose.
Kris
The costs are low, and it's easy to set up a plan. BUT, I had quite horrible to non-existent reception in many parts of CA, and anywhere outside major cities, like on highways, bus routes, or in relatively newly constructed neighborhoods. It's not worth the cheap cost, if I can't use be in contact with others.
Response from TPO Mobile USAAug 26, 2017
Hi Kris, Thank you for taking the time to write us a review. We are sorry to hear that your cell coverage has not met your expectations. Like all networks, we can never guarantee of full and complete signal all of the time. While our coverage checker will do it's best to check if you're covered, factors outside of our control such as; adverse building materials, weather conditions and temporary network outages can have an impact on your service. A couple of things to try; - Update your mobile phone software. Out of date phone software can cause issues with cell coverage. - Check another device. If possible try using another device, this rules out if the issue is related to the handset. If you wish to get some further support or information please do not hesitate to contact our care team by clicking the below link: https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us Kind regards, TPO Mobile
Robert K.
Terriable speed and support. When I ask quality of internet speed they told me. "I don't know what you mean by there is no minimum. If you would like to cancel, you're more than welcome to do so." So, I am going to leave.
Response from TPO Mobile USAJul 27, 2017
Hi Robert, We are sorry to hear you are having issues. We would like look into this in further detail. If you could, can you go to the below link, and submit a ticket with your customer information, and contact information. One again we apologize for the inconvenience or miscommunication. Our customer satisfaction is our main priority. Thank you. https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us
JOHN
The phone service and the price is very good but the customer service is not so good. I had to use a different CC and I updated the new CC on my account. I was still getting emails that I have not paid. So I called the customer service and she said my card is up to date with new CC. About two weeks later I got an email saying the payment was not made. In that time I could not make any calls. Next day I called in and cancel my account.
hoabie
They charged my credit card twice for the same service. Instead of apologizing the customer rep said she couldn’t help me further. When asked to escalate to supervisor I was told one wasn’t available even though i said i am willing to hold. Here are the charges on my credit card statement … 1. Jun. 26, 2017 TPO 084xxxxx326 NY $ 8.31 2. Jun. 27, 2017 TPO 084xxxxx326 NY $ 7.34 Goes without saying I’ll be disputing the charge and cancelling my TPO service. Plus it’s the worst customer service I’ve come across!!!
Response from TPO Mobile USAJul 17, 2017
Good Afternoon, My apologies for the bad experience. We would like to look into this in further detail. If you could, can you please go to the below url and open up a ticket with your customer information? Thank you in advance and we look forward to hearing from you. https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us
VICTOR
Most reasonable prepaid plan with good customer service and clear lines.