TPO Mobile USATPO was started by three friends sharing a common vision. To transform something that people use everyday, their mobile phones, into a force for good.They launched it in late 2012 in the UK and it's been growing ever since.In January 2014, Jimmy Wales, the founder of Wikipedia, joined the company.Our goal is to raise billions for good causes worldwide, delivering goodness with every connection made.10% of customers’ mobile bill is directed to their cause or charity of choice at no extra cost to them.
TPO Mobile USA (store.tpo.com) has 225 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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TRover
Similar to another review, I had my service shut off. Not friendly at al or the least bit apologetic when speaking to the rep. I could not make or receive any calls. Asked to cancel my line, but I couldn't get refunded for the month that I've already paid to use it, She just cancelled it. Their coverage is non-existent in a lot of places as I travelled through some states. I've had it almost a year and have not been satisfied with the service.
DAVID W.
New phone of tpo they activated it last for 3hrs. I could only dial emergency calls only. Called them back the next day the same person she said the phone is faulty. I threw away the sim card in distgust. Trying another carrier. I also have 2 more accounts with tpo. We will see how things work out.
CARLOS
TPO has good service at a good price, but that is were the good ends. The customer service personnel I have dealt with are rude and obviously do not want to be there. I have called 4 times and each and every time I have gotten a rude person, and it is not always the same person, sometimes I get a male and sometimes a female and each and every one has been downright rude.
Jay D.
An inconvenience of a service provider. Maintenance of keeping Credit Card on file to pay bill monthly is very poorly managed. The Customer service needs fine tuning. Too often you have to wait days to hear back from a rep with a resolution.
Alexander K.
No proper connection in many places both in New Orleans and across the US.
Kris
The costs are low, and it's easy to set up a plan. BUT, I had quite horrible to non-existent reception in many parts of CA, and anywhere outside major cities, like on highways, bus routes, or in relatively newly constructed neighborhoods. It's not worth the cheap cost, if I can't use be in contact with others.
Response from TPO Mobile USAAug 26, 2017
Hi Kris, Thank you for taking the time to write us a review. We are sorry to hear that your cell coverage has not met your expectations. Like all networks, we can never guarantee of full and complete signal all of the time. While our coverage checker will do it's best to check if you're covered, factors outside of our control such as; adverse building materials, weather conditions and temporary network outages can have an impact on your service. A couple of things to try; - Update your mobile phone software. Out of date phone software can cause issues with cell coverage. - Check another device. If possible try using another device, this rules out if the issue is related to the handset. If you wish to get some further support or information please do not hesitate to contact our care team by clicking the below link: https://help.thepeoplesoperator.com/hc/en-us/articles/207301495-Contact-us Kind regards, TPO Mobile
Eric
Not so great coverage, calls were broken up.
Response from TPO Mobile USAJan 15, 2017
Dear Eric, Thank you for taking the time to raise your concerns with The People’s Operator and your continued patience throughout this process. In addition to this we would also like to Thank you for choosing to be with The Peoples Operator and for the supporting of good causes. We have used this experience as a platform to improve our services and will continue to equip ourselves with the efficient skills and processes to ensure an efficient service in the future. To ensure that TPO can deliver in providing exceptional service and resolving this recent issue, please kindly raise a ticket to TPO via the following link: https://help.thepeoplesoperator.com/hc/en-gb Thank you again for your time and valuable feedback. TPO Mobile.
