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Völlige Katastrophe nie wieder Sony. Fernseher geht seid knapp zwei Wochen nicht und nach 6 Emails und 3 Gesprächen nicht zu erkennen wie es weiter geht. Einfach einen Techniker schicken wäre wahrscheinlich zu einfach.

My KD55X9000E Android TV as always had firmware issues. The 1st major update it did resulted in a update loop that stop it from loading. Contacted Sony support and they advised how to do a reset via buttons on TV. Next automatic update resulted in crazy TV behaviours. Would turn off randomly, not turn on unless I unplugged it (and plugged it back in) and cleared saved TV channels. Got sick of that so did a factory reset in the system settings. This resulted in the firmware loop as experienced previously. Went to do the reset via buttons and nothing. Still stuck in loop. After contacting Sony, they advise it needs to go to a service centre. I must pay for the labour required to fix this. They were generous enough to offer to pay for parts. Considering this most likely only requires a firmware re-flash, I can't see how Sony are offering anything! The labour is the cost to repair. I now have a $2,500 55" paperweight. Sony are not the company they use to be. If they fail to take ownership of damage caused by their licensed firmware that is automatically pushed out by them, they should not be trading in this country. This clearly has ended a very long loyalty I have had with the brand.

Esorto scrivendo che sono sempre stato un cliente trentennale Sony su tutti i prodotti, ma dopo l'ultima e disastrosa esperienza avuta con l'assistenza ufficiale di Genova ,con Sony ho chiuso definitivamente, tv sony oled af9 da 65"ancora in garanzia, si è verificato un problema al pannello, faccio le mie foto ,Sony mi manda l'assistenza che mi arreca il danno ,mi chiede lo scontrino per fare foto mi assento per andare nell'altra stanza a cercarlo quando torno in sala vedo il vetro pannello del tv crepato in alto a destra ,chiedo spiegazioni al tecnico del perché mentre cercavo lo scontrino si è spaccato il vetro ,la risposta è stata "ho cercato di accendere il tv e queste cose cose capitano ,mi rassicura dicendo non si preoccupi parlo io con Sony la risolviamo per il meglio" . Due giorni dopo mi arriva perizia negativa dove scrive che la rottura del vetro del pannello e stata da me arrecata alienando la garanzia. E nonostante abbia fatto visionare le mie foto alla Sony Italia dove si vedeva il guasto ma nessuna crepatura, rottura del pannello hanno preso in considerazione le foto fatte da questa assistenza e io ci ho rimesso 4000 euro di tv . SONY MAI PIÙ!!!

nobody is pick u phone at service center. even close to a month of my complaint nobody respond back. pathetic service.

Pretty good but please ask steam to get vrchat on ps4 thats all

Can understand frustration of people giving single star for Sony Customer service. Am sure many would give zero stars if possible. Purchased game via my Sony account . Was billed immediately but game did not appear in my library. Contacted customer service but have not had any useful help in over 2 weeks since purchase. Asked Paypal to step in and because Sony did not reply to them was awarded a refund. Within minutes my Sony account was suspended even though they were at fault. Intersesting to see if can get account unsuspended.

One side stop working after 3 months

I have a pair of sony WH-1000Xm3. Noise reduction is very good, with just the right amount of adjustability. comfort is very good. Sound quality is also very good - although too bassy forcing me to use my music player's equalizer to normalize the sound - but these are not anywhere near the sound quality from Senheizers or Flares. Why only 3 stars? 1) somewhat overpriced for the sound quality; 2) trying to get service from Sony is like pulling teeth; 3) the "trackpad" functions on one ear work more or less well.