INMOTIONReviews of store.inmotionworld.com

I needed the help of customer service to link my scooter to my account following a change of ownership. The support was very fluid: they guided me clearly on the elements to be provided and the previous account was unhinged without problems. Many thanks to the whole team for their professionalism! I highly recommend for responsiveness and quality of service!

You guys rock. I was born 1968 and never in my wildest dreams that I think I’d be one of these. I own 2 my favorite is the pro of course. The other one is just my commuter. I want that P6 so bad. I just wish it wasn’t so damn expensive. Anyway, boys down and INMOTION world great job. On producing such a bad ass product.. Sincerely Sir Richard

Great products helpful

Very professional and prompt reply emails (always within 24/48hrs). Very satisfied and I would recommend Inmotion to future new EUC users. Thank you very much for Inmotion team support.

They are all to quick to sell you something, even let you call and talk but after wards you is extremely hard to get ahold of someone, the 1 yr factory warranty is crap, ive been trying for 2 days to get them to respond to me after getting them to send me a new battery which wasnt the fix for my problem on my INMOTION RS LITE HYPER SCOOTER they aren't reaching back out, God forbid they have a phone number for after sales help, this is becoming the biggest headache I have ever dealt with, my scooter has 181 miles on it and is now a paper weight, do not buy from this company unless you wanna waste your money and not get any real after sales help,

The fact that the company continued to support me to resolve the issue I was having with my Scooter. I was getting frustrated with getting my scooter up and running to its maximum. We went back and forth by e -mail trouble shooting the issue and finally resolved it. Thank you so very much for staying with me for a couple of days back and forth to resolve the problem. I am greatly impressed.

I am very satisfied with the support I received from INMOTION. John was very helpful, professional, and clear throughout the process. He explained the issue with my V13 and the diagnosis from the engineers, and he was transparent about the current availability of the replacement Main Board. I really appreciate the quality of the communication and the support provided.

I am formally reporting gross violations of European Union consumer protection laws by the electric unicycle manufacturer Inmotion. Inmotion routinely dismisses statutory EU consumer rights by citing arbitrary internal policies, operating under the absurd assumption that company guidelines take precedence over binding EU legislation. Background and Product Failure I am the owner of an Inmotion V13 Challenger. After only 8,000 km of use, the unicycle suffered catastrophic electronic failure immediately following light rain. The V13 Challenger is heavily marketed by Inmotion as having superior ingress protection, promoted as one of the most water-resistant high-performance electric unicycles on the market. Following light exposure to rain: The unit refused to turn on, displaying a persistent warning indicating that the power button was permanently depressed. Inmotion support advised me to purchase and replace the power button controller board at my own expense. I followed their instructions; the issue persisted. Support then instructed me to purchase an even more expensive component: the upper motherboard (costing approximately $150 including shipping). After installing this new motherboard strictly according to their guidelines, the wheel died completely, showing zero signs of life. Upon connecting to the Inmotion app, the firmware version of this brand-new replacement motherboard displays as 0.0.0, demonstrating that the part was either dead on arrival (defective) or shipped without factory firmware. Violation of EU Law and Unacceptable Customer Service Under EU consumer protection law (Directive (EU) 2019/771), sellers are legally obligated to guarantee conformity. If a purchased electronic component is defective or fails to serve its intended purpose, the consumer is entitled to a full refund—including shipping charges—or a compliant replacement free of charge. When I demanded my statutory rights from the seller/Inmotion, they outright refused to comply, resorting to internal company loopholes. Over correspondence, Inmotion support: Shifted to an unprofessional, dismissive, and rude tone. Attempted to evade liability using baseless conjectures and unverified technical theories. Flatly refused to issue a refund for demonstrably non-functional hardware. Due to their continuous bad-faith communication and refusal to resolve the matter, I have officially filed a case with the local European Consumer Centre (ECC-Net), and formal proceedings are currently underway. Critical Safety Concerns Inmotion manufactures machines capable of speeds exceeding 90–100 km/h. Delivering substandard, moisture-vulnerable electronics—and shipping non-functioning replacement motherboards to consumers—creates a direct, unacceptable hazard to human life and health. A manufacturer that attempts to override European safety and consumer directives with internal policies cannot be trusted.