Jerrel N.
Uhh... Buyer beware
Site claims 15 day worry free return policy. Beware! When you go to the link on their website for the actual return policy, they claim to not accept returns, basically for any reason. Oh yeah also if you maybe did have a reason they accepted it's a 25% restocking fee? I was sold on an "Early Black Friday" promotion where the image showed a 2024 "lowest price guarantee" then guess what? A week after I'd received it they lowered the price $50 and I asked for a rebate. They told me my cost was only specific to the time limited "promotion"in which my purchase was made. All they did was offer a discount on another one of their products which is absurd... Even when you start up their app to control settings on the scooter you have to wait for an advertisement trying to sell you on more of their stuff! The product itself is somewhat satisfactory but what an absolute garbage customer experience :(
Response from INMOTIONMar 28, 2025
Hello Jerrel, Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify our policies. Our return policy is clearly stated on our website and applies to all customers. Once a product has been used, it is not eligible for return, which is standard for high-value electronic transportation devices. You can find our full return policy here: https://store.inmotionworld.com/pages/return-refund-policy. The price difference you mentioned was due to market fluctuations around Black Friday and Cyber Monday, which is common in seasonal promotions. That said, we value your satisfaction and have also sent you a complimentary $69 phone mount as a gesture of goodwill. Regarding the app, any promotional content displayed is part of our limited-time campaigns and can be closed if not needed. We appreciate your understanding and patience. If you have any further concerns, feel free to reach out to us. Best regards, InMotion Team


