INMOTIONReviews of store.inmotionworld.com

INMOTION does not sell to Canada. Yet because I needed a part for my v14 , they decided to help me out, can not thank INMOTION enough for helping, you guys are way cool

Love inmotion have a v12pro love every second of riding it

1st thing inmotion can do is offer a better warranty on a $4,000 scooter. 2nd, improve their customer service skills. Its like the people you speak to have programmed responses like you're talking to an automated person. Example:John at inmotion. 3rd, just produce better quality parts and a reliable/dependable product. I've had my inmotion rs since June 21, 2024. Its only been ridden maybe a total period of 9 months, and not every day. It's put away for the winter months. I've never ridden it the snow or rain. Its put away in my house for the cold winter months. So it's never never been exposed to cold or wet conditions. It has 1194 miles on it. In the first 4-5 months, the rear controller went bad. Last month, the display stopped working. Inmotion wouldn't work with me so I had to go through Voro Motors to purchase one since Inmotion wanted twice as much for the same part. I've had some sort of squeaking/rubbing noise coming from the rear wheel. Possibly a bearing noise. Still don't know, but it's extremely annoying. Now, as of yesterday, the code 008 came up on the display. Possible battery replacement needed. At over $1600 for a battery on a $4,000 electric scooter that you've barely had 14 months is absolutely ridiculous! 🤬 I will give inmotion the chance and opportunity to make this right or I plan on contacting the BBB, consumer affairs, and the attorney general. Also, I will go viral with my story with intent to criple any future sales of the inmotion rs scooter. I really don't want to go those routes, but I will if needed. Its sad, because I've actually enjoyed this scooter until all these problems surfaced. If, somehow, this problem gets fixed, my next question is going to be "what's next?"

My inmotion climber is under warranty. It’s been just over 8 weeks and unfortunately still unresolved. The company has been good at trying to get my issue sorted until now. When the issue arose they noted it was the front motor - they posted one out and i had to pay for postage and replace it myself as they have lost their dealers here in Australia. Nonetheless i accepted this and paid for the postage and watched YouTube video to get the front motor on. To get this delivered took weeks as their shipping department was really slow - i had to call and complain to have it expedited. Once received I installed it and the issue was not resolved. Anyhow it was then decided that it was the controller. Again i paid for shipping (should not have to as under warranty) and i had to install it (again should not have to as under warranty and i am not a professional). Watched YouTube video- the scooter is now a shell as everything had to be removed, and to my shock the part does not fit the scooter as the drill holes do not align. The companies response to the fix is that i need to go out and buy metal, cut it in half etc. so in other words i have no skill and no tools and i have to carry out this myself. I have requested on a few occasions a call back - completely ignored. My final request was that they either return my money, give me a new scooter or they search for an representative to fix my scooter. They have rejected all 3 and noted that i search for a professional which means i would have to pay for the repairs. My last reply was that they cover that cost and i am awaiting their reply. Very disappoined by the company to leave their clients without a scoooter, used to get me to work and on top of that, that i carry out all my own repairs and pay for them. If you are in Australia, buy Australian. Biggest regret is buying this scooter. Spend a little extra for the ease of mind. EDIT: the scooter was purchased at ScooterHut. They are no longer in business, at the date of writing this review, thus i went straight to Inmotion for warranty. They argue that they have no obligation to cover the warranty (they noted it’s Scooterhut) and that they have been helpful at looking after me. This is where our differences lie. I have contacted Consumer Affairs weeks ago and they insisted that manufacturers must follow Australian law ie any product that enters our shores must not contravene the Act. I will contact them again tomorrow to confirm this.

I have the best experience great support thank you very much 5 star

I can’t speak highly enough of InMotion Scooters — not only is the product top-tier in terms of performance and build quality, but the customer service experience has been absolutely outstanding. Unfortunately, my InMotion scooter was recently stolen. However, as soon as I contacted the support team, they acted swiftly and remotely disabled the scooter, rendering it completely unusable to whoever took it. Thanks to this feature, the scooter is now essentially a boat anchor — useless to anyone but me. It’s incredibly reassuring to know that InMotion stands by its customers, not just in terms of tech innovation, but also through real-world support when it truly counts. Their rapid response gave me peace of mind in an otherwise frustrating situation. Highly recommend the brand — not just for the scooter itself, but for the safety, security, and customer care that comes with it.

Quick to respond and very responsive.

We placed our order and within 5 days our Inmotion V6 was at the door! 10/10 I will recommend Inmotion products for kids and adults! We now own a V10F, a V9, an E20, and a V6! I love all of them!