Store GeekvapeReviews of store.geekvape.com

Response from Store GeekvapeOct 20, 2025

Dear Valued Customer, We sincerely apologize for the delay. U Cartridge Pod - 0.7ohm(16-19W) / USA Warehouse was on pre-order due to previous stock unavailability. A new batch arrived at our US warehouse on Oct. 15th, 2025, and your order was shipped the same day. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919126156129 Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days. Thank you for your patience and understanding. https://store.geekvape.com/pages/shipping-handing

Response from Store GeekvapeOct 13, 2025

Dear, We sincerely apologize for the inconvenience caused. Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful. Here’s what you can do next: 1. Once the package arrives, please contact us for the return address. 2. After we receive the returned item, we will process your refund promptly. Tracking Information: • Tracking Number: 9214490324919124182854 Please note: • Shipping information may take 1-2 working days to update. • Delivery typically takes 1-5 working days. We appreciate your patience during this process. If you have any questions or need further assistance, please don’t hesitate to contact us. Thank you for your understanding and cooperation.

Response from Store GeekvapeNov 4, 2025

Thanks for your love!

Response from Store GeekvapeNov 4, 2025

Hi there Could you please provide us with relevant screenshots and the order number to [email protected] or [email protected], so that we can check the order info for you. Due to increased email volume during peak season, response times may be longer than usual. We appreciate your understanding and assure you that every message will be addressed.

Response from Store GeekvapeNov 4, 2025

Thanks for your love!

Response from Store GeekvapeOct 13, 2025

Dear, Thank you for your reply. We’d like to inform you that your order has been split into two packages for shipment: Package 1: • Items Included: ￮ P Series Coil - P0.2 ohm(60-70W) / USA Warehouse *2 ￮ B100 (Aegis boost pro 2) - rainbow / USA Warehouse *1 • Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9234690393085100139032 Package 2: • Item Included: ￮ Aegis Boost Pro 2 Pod - USA Warehouse *3 • Status: Canceled and refunded We appreciate your patience and understanding. If you have any questions or need further assistance, please don’t hesitate to contact us.

Response from Store GeekvapeSep 28, 2025

Dear, We sincerely apologize for the inconvenience.  The products you originally ordered are currently on pre-order, which means you’ve secured your spot in the first batch, but the items are not yet in stock. This is explained on our website.  Thank you for your patience and understanding. We want to provide you with a transparent update regarding your order and the current challenges we’re facing: 1. Current Situation Production & Shipping Timeline: Our products are manufactured in China and then shipped to the US. Due to the peak season (September–December 2025), order volumes have surged, leading to extended production and shipping times. Customs Inspection Delays: Recently, both Chinese and US customs have intensified inspections on vaping products, causing unexpected hold-ups at ports. This has further delayed outgoing shipments. 2. Actions We’re Taking ✅ Expedited Production: Additional shifts have been added at our factory to meet demand. ✅ Alternative Shipping Routes: We’re testing air or ocean freight options for critical orders (though costs are higher). ✅ Customs Coordination: Working with brokers to pre-clear shipments where possible. We have processed the cancellation and refund for your order. Please allow 3-7 working days for the refund to reflect in your account. We truly value your business and hope to have the opportunity to provide you with a better shopping experience in the future. If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you for your understanding and support.