Store GeekvapeReviews of store.geekvape.com

Les vapes ne tiennent pas longtemps et malgré la garantie de deux ans Aucun retour mail, site rien Bien entendu on ne peut pas appeler non plus Et je sais que sur cette avis j'aurais un message automatique, identique à tous disant vs pouvez contacter le sav sur site ou mail Qui ne donnera aucune réponse Honteux !

Blowing hot syrup to my lips. I've tried everything. I cant get close. It's extremely hot and burns my lips. I can't use it. I've tried everything. Why is it blowing and not allowing me to draw. It's worthless. Very unhappy with this product and, at this point I think it's dangerous.

Would not honor there warranty because I’m in Canada

I purchased their Aegis Legend 5 Kit for my mom. It's the 6th Geekvape product we've purchased for her. Immediately the product wouldn't stay together. Customer service said they warranty the consumables you use with the vape tank for 90 days. The Aegis unit they provide zero warranty for. That makes no sense. So I asked the employee do you really provide no care that your product sucks? He says the owner has chosen to not warranty the product itself because it's only 35 bucks to replace and it's cheap Chinese products. That's got to be the biggest load of #### I've heard from a business ever.

No support for a stolen package bought package insurance not delivered yet

I placed an order for a product that was in stock, and shipping from the USA warehouse. Five days have passed, so I emailed them for an update, and now the website says "Pre-Order". I have emailed them to send whatever color they have in stock or refund me. I will update the review when I hear from them. UPDATE: I received an email saying that the product I ordered was a "New Item" which was NOT true, and that it would be shipped in 1-2 business days. It's now been 5 days, and the tracking number only says "Pre-Shipment information received, awaiting item" I would bet my left foot that they're waiting for a shipment from China to their warehouse, then shipping it to me. The item is NOT a new item, and the website said "IN STOCK AT USA WAREHOUSE" It's now been 10 days since I placed this order, and the item hasn't even shipped yet. The worst part is that by them creating a shipping label without actually shipping the item, they effectively trapped me into a situation where I can't even asked for a refund, or to cancel the order because by their definition, the item has technically been "shipped" DO NOT ORDER FROM THIS COMPANY!

This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the website saying it was pre-order that they would get there last week and order would be shipped immediately. Have sent out 3 or 4 emails nothing has gotten done. Very sad and very extremely poor customer service.

I have been a loyal Geekvape customer since 2014, which makes this experience incredibly frustrating and honestly unacceptable. I ordered the Rainbow Aura Legend 5, and the device arrived dead on arrival (DOA). While defects happen, what followed is where this completely fell apart. I submitted a warranty claim on 12/31/2025 and did not receive a replacement until 02/10/2026 — more than a month later with no sense of urgency or meaningful communication. To make matters worse, the replacement I finally received was not what I originally purchased. It was the wrong color, despite my warranty claim clearly reflecting the original item. When I reached out to customer support to correct this, I was told that they are “on holiday” until the end of February and that the incorrect color sent is simply what I have to deal with. That response is unacceptable. Being told to just accept an incorrect replacement after waiting over a month — especially as a customer of over 10 years — shows a complete lack of respect for customer loyalty and basic service standards. This entire process felt dismissive, slow, and careless. Long warranty delays, poor communication, and ultimately being told I have no options is not how a reputable company should treat its customers. After supporting Geekvape for over a decade, this experience has seriously damaged my trust in the brand. I would not recommend the Geekvape store based on this experience.