Betty P.
Customer service sucks
Customer service sucks. Do not reply to any emails. No communication at all! If you are out of something, maybe send an email saying your package has been delayed?! I ordered on 10/4. Delivery says 1-5 days. I sent 3 messages. No reply. Do better geek vape! We live in Wisconsin and vapes are no longer sold. My husband is a loyal geek vape user. Drove all over Illinois. Couldn't find any pods. He has been out for 1.5 weeks. Ended up buying a smok unit. Requested a refund and now it says my order has been shipped. We shall see if my order arrives., but I would have to see it to believe it. I would give zero stars if it was an option!
Response from Store GeekvapeOct 20, 2025
Dear, We sincerely apologize for the delay. B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability. Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful. Here’s what you can do next: 1.Once the package arrives, please contact us for the return address. 2.After we receive the returned item, we will process your refund promptly. Tracking Information: •Tracking Number: 9214490324919128677677 •Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677677 Please note: •Shipping information may take 1-2 working days to update. •Delivery typically takes 1-5 working days. We appreciate your patience during this process. If you have any questions or need further assistance, please don’t hesitate to contact us. Thank you for your understanding and cooperation.