Stop-Over StoreReviews of stopoverstore.com

While I was working with their customer service, the experience couldn't have been better.

Jeff is excellent ...Great customer service

Shopped around the site, placed an order, contacted customer service to check on the shipment and yes I do have to say everything went smoothly and the items ordered delivered on time were satisfying as described. Can't complain. So a happy customer here. Should you consider the Stop-Over Store, from my experience, do not hesitate!

After discovering that my Travel-Pro suitcase wheels could be replaced and a new suitcase wasn't needed, I immediately called the store and spoke to a great lady. She directed me to measure the wheels in a certain way and then said that if I called the next day even more help would be available. I did so and then immediately placed an order which arrived in just two days....perfectly replacing a broken wheel. Wish all travel issues could be so easily resolved with such friendliness, efficiency, and service!

I got my flight case pretty quickly (2 business days with the free shipping). But it didn't come with the custom handle that I purchased. Instead I got a hand written note on my receipt that said, "will ship handle later." Well, how long exactly is later? A day? A week? A year?

Great selection of luggage competitively priced. Helpful friendly staff sorted me out and delivered my item the very next day- way to go Jeff! Thank-you.

Needed new wheels for my TravelPro rollaboard. Called for advice - super friendly and helpful. Returned online for purchase - very smooth experience. Thanks!

I purchased a Boeing 767-400ER flight deck poster (24 inches by 36 inches.) It turns out that the poster wasn't rolled up, but sort of rolled up and then folded. It is absolutely ruined and serves no purpose. The person that packaged/completed this order must be fired, no other way to say it. Why does Stop-Over hire people like this? Where do they get these people? Why doesn't Stop-Over have some pride in what they do? This is not brain surgery, all I wanted was for someone to ship a poster undamaged. They basically stole the money from me. They charged my credit card and sent me useless trash. I have not returned the product because I do not want to deal with the inconvenience and irritation of calling them in order to arrange a return (and speaking to machines and leaving messages that nobody will probably listen to) re-packaging the product and driving to a shipping store to send it back. Too much hassle and I do not really have the time (they have basically won.) Soon after (but before the poster arrived, of course) I ordered a pair of navy and gold epaulets. They sent me black and gold epaulets even though the packing list/receipt clearly states navy/gold. I would have sort of understood if they got one order wrong, but two? That's just unacceptable. My advise to this store is for them to hire a couple of quality-control people that will be tasked to actually visually check EVERY order before shipping (not THAT hard!) This will certainly eliminate a lot of headaches for them. I don't really have the patience to call them and deal with them, but I am sure most people complain about their lamentable service. Hope you have a better experience if you decide to buy from them.