Stop-Over StoreReviews of stopoverstore.com

I left a message for customer service yesterday morning but I am still waiting on a call.

Have ordered many times from the Stop-Over-Store with few problems. I simply cannot stand to place an order only to find out after the fact that a certain item isn't in stock and will be shipped at a later date. Simply unacceptable.

My parcel it is stuck in customs for more than a week, I received a notification to show the payment and the shop ticket, like it was the first time it happends to me since I am buying out of Europe, I asked why and I was told that the parcel didn't have on the outside the ticket. In other hand I sent an email to the shop and I didn't received an answer.

I received the hat with no insignia

The only reason I'm giving a 2-star rating and not 5 is because of the rude and inconsiderate behavior of the Stop-Over Store employee at the IAH store. I asked for his assistance in what items I needed to repair a Travelpro Crew series rollerboard. I was asked if it was purchase at his store, my reply was no, he replied "I can't help you". My question was what size wheels did I need to make the repair, I didn't ask him to do it. When I reiterated that I was making the repair all I needed was the correct size wheel, he told me to leave his store he didn't have time, "next time buy it here". Long story short, I ordered two different sizes of wheels and made the repair myself as I had planned, just have an extra set collecting dust. My buying experience using the online store was outstanding, I didn't have to deal with someone that hates life! Stay away from the Stop-Over Store at IAH!

This is the second time in a row (separate orders and shipments) that I've had to return an item back to the store. The first time I received an overnight bag instead of the cooler I ordered. Had to ship it back and wait for the correct item to show up. They expedited me the correct one a few days later after I explained I needed it in a timely manner. This time around the overnight bag I ordered turned up with a screw missing which holds the colapsable handle securely to the bag itself. I found the screw laying on the ground and tried to reinstall it but the screw hole piece was broken. Emailed the support team, heard nothing back. Decided to call and did manage to speak with someone who said they'd send out a new bag. Same again. Had to ship the broken one back and I'm still waiting on a new one which is supposed to turn up tomorrow, 10 days after I placed the order. No expeditious shipping on this one even after requesting it in my email. Anyway, feel annoyed it keeps happening, and the fact I paid nearly $14 for I believe 3 business days shipping, yet I won't see my item for 10 days is poor service in my opinion.

The Pilot Shirt that I ordered came in quickly. However, two weeks later I am still waiting for the 'Drop Ship' jacket that I ordered.

Great bag that was pretty well thought out. The cooler compartment seems like they skimped on the insulated material and picked a cheap one though (e-bags uses a much better insulated material for their coolers). It also could have been bigger. As far as the stop-over-store, I am disappointed. I emailed their customer service department a week a half before I bought this bag. I asked for pictures either sent to me or posted on their website regarding how the interior of the bag looked. Think I ever heard back? Not a peep! The only way to see the inside of this bag is order it and then waste a whole bunch of time returning it if you don't like it.