Stop-Over StoreReviews of stopoverstore.com

Great Bag. The wheels are great.

I received the hat with no insignia

Ordered Travel Pro Luggage Wheels & they arrived in a short time.

The only reason I'm giving a 2-star rating and not 5 is because of the rude and inconsiderate behavior of the Stop-Over Store employee at the IAH store. I asked for his assistance in what items I needed to repair a Travelpro Crew series rollerboard. I was asked if it was purchase at his store, my reply was no, he replied "I can't help you". My question was what size wheels did I need to make the repair, I didn't ask him to do it. When I reiterated that I was making the repair all I needed was the correct size wheel, he told me to leave his store he didn't have time, "next time buy it here". Long story short, I ordered two different sizes of wheels and made the repair myself as I had planned, just have an extra set collecting dust. My buying experience using the online store was outstanding, I didn't have to deal with someone that hates life! Stay away from the Stop-Over Store at IAH!

My order came quickly and the bag tags were exactly as advertised. I am pleased and would recommend to others.

Best carry-on bag I have ever purchased. Worth the money!!

This is the second time in a row (separate orders and shipments) that I've had to return an item back to the store. The first time I received an overnight bag instead of the cooler I ordered. Had to ship it back and wait for the correct item to show up. They expedited me the correct one a few days later after I explained I needed it in a timely manner. This time around the overnight bag I ordered turned up with a screw missing which holds the colapsable handle securely to the bag itself. I found the screw laying on the ground and tried to reinstall it but the screw hole piece was broken. Emailed the support team, heard nothing back. Decided to call and did manage to speak with someone who said they'd send out a new bag. Same again. Had to ship the broken one back and I'm still waiting on a new one which is supposed to turn up tomorrow, 10 days after I placed the order. No expeditious shipping on this one even after requesting it in my email. Anyway, feel annoyed it keeps happening, and the fact I paid nearly $14 for I believe 3 business days shipping, yet I won't see my item for 10 days is poor service in my opinion.

I placed an order on a Sunday, received a shipping notice the next day and had the item two days later. I don't know how the service could be better. I have shopped in the Stop-Over store in Minneapolis several times and it was always a pleasant experience.