StopandshopReviews of stopandshop.com

Their website had a problem. i called for help and the rep said he did not know what to do. I asked if there are IT people there and he said yes, but he cannot contact them. I asked about a supervisor and he said he will see if the supervisor will speak to me. Waited 10 minutes and gave up.

Do not trust their site with your credit card or orders. I was adding items to my cart and decided to finish the next day. The next day, I come back to my cart and the order went through without my permission. I also had a huge mess with orders with two orders having the same order number and some had items missing. Just a huge mess. I tried removing the credit card from the account but for the card to be removed you need to replace it with another card which is ridiculous. There is nowhere on the website that can direct you to delete your account if you want to. You have to call customer service who has to put in a request to their supervisor. I did just that and the account was still up after a week. I called again and I hope this time, they follow through. Its better to shop in person

The Bellport NY , Stop and Shop is horrible, should be called Stop and Rob, truly overpriced and really no customer service! On Thanksgiving I was forced to go there for last minute items, the store was packed , they really didn't have adequate coverage, fully realizing the potential for a busy day.If you are going to be open on a major Holiday At least provide proper customer service, a long line is to be expected but when I decided to be sweet and get my wife flowers, only to be told that the floral arranger was going home because they couldn't pay her! So let me get this straight you are refusing a paying customer ,the opportunity to spend more money, WOW! I spoke with the manager, named Joe, he apologized but when I said well not as sorry as me lol, he said yes he was , this was truly laughable, I mean he wasn't the one going home empty handed, wow! A wird of advice either, guys get your act together or close down and let any of the other fine establishments in the area take over like ShopRite! The Gallagher family knows how to treat their customers right! So no longer will I stop and shop with the company by the same name too!

went to stop and shop Monroe, NY today. Person at self serve checkout advised you have to scan and put on tray before you can bag, 5 times until I turned and said, I hear you. Person was angry, I advised I have been here before and can handle putting groceries in a bag, thanks. I scanned and put in bag at same time on tray, that caused another round of you need to put on tray, then in bag. Really? If you have so much theft hire some people, people that aren't angry. Stop and shop is going down hill consistently. I guess they want us all to go to shoprite or Walmart or Target or one of the many, many other options. You are in a service industry, having angry employees and stupid policies serves no one.