StopandshopReviews of stopandshop.com

I visited the Nanuet location 101 Market St. on May 21 and had my third encounter with manager Tisha. This woman is extremely rude & Nasty I wish that Stop & Shop would give her some classes on customer service, because obviously she does not know how to give good customer service. She makes rude remarks and snickers when Asked for help or she’s loud and demeaning when she speaks to you I will continue to write her up every time I have a encounter with her hopefully Stop & Shop will do something about it

Same as everyone else. The store on Kings Highway in New Bedford Massachusetts treats me poorly when I tell them I'm not getting the digital coupon price. Today I got 'accused' of 'clipping the digital coupon while I was in the store'. They said I have to 'clip' the coupon before entering the store and several hours before I want to use it. Huh?

Called the 800 number because the website was not working. Guy who answered said that he did not know how to fix it. I asked if an IT person is there. He said "Yes but I cannot contact him." I asked about a supervisor. He said "i'll see if he's willing to speak to you." Hung up after waiting. Called the company. they said someone would call me. When the call came, she did not know why she was calling and had no idea about what to do. Have been going to Whole Foods since.

Total deterioration of shopping experience. Checkout is impossible. Forced to do use machines. They charge you for bags and then the bags rip when carrying in the groceries. Every other place for shopping is better!

Worst experience ever! Incompetent manager and supervisors Store is filthy Workers are lazy

Haskell, NJ Stop and Shop is terrible. Did a pick up order, wasn't ready at 4:56pm (granted 4 mins before my window) told to come back in 15 mins, came back in 30 mins around 5:30pm...still not ready! I didn't even get an email saying my order was ready until 9pm that night and my slot was for 5-6pm. I called customer service and canceled the order, offered nothing but a refund for the awful service. Placing an order on shop rite's website instead. Rather drive 15 mins out of the way then deal with the buffoonery.

On Sept 16,2023 I placed an order for delivery from Stop & Shop/Peapod(on their app on my phone) The total of my purchase was 760.00!! I was dumbfounded. I noticed I was not given the sale prices that were advertised on that day. Before I placed my order on 9/16, I called customer service and they told me that the sales would be on my final invoice and I should go ahead and order it. So I did. I also took screenshots of every sale item (there were over 30 that I did not receive credit for) as instructed. When I received my invoice and the delivery, I noticed none of the sales were honored. So I immediately called customer service again. i even built them a spreadsheet that outlines original price, sale price (as advertised) and the difference that they owe me, which was over $400.00!! Yes, they made that many errors.They informed me that it had to be escalated to a supervisor. I am currently on hold with the representative, and they are refusing to honor their advertised sales. I have furnished them with dated screenshots of every sale item and its price. I need to file a complaint and would like help resolving it. Is there anything I can do? Help!

As it is, I had to stop going to the location on Atlantic avenue because of racial harassment. Now have to venture ten miles away to grocery shop!!! Now they are @ it again. Lying. Charging my card $12 @ self checkout. Make a trip just to fix their error which the fake cashier said she would reverse. Do not appreciate the dishonest mind games. This is very depraved. It is an ugly way to run a business. I am warning others what they are doing is criminal behavior.