Susan S.
One of the plates arrived broken and…
One of the plates arrived broken and sent a message. The response was so quick that a new plate will be sent . Very happy with the service.
Stone Lain is listed under Home Goods Stores.
Stone Lain (stonelain.com) has 451 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Susan S.
One of the plates arrived broken and sent a message. The response was so quick that a new plate will be sent . Very happy with the service.
Jim R.
Thanks for replacing my broken pasta bowl so quickly! Excellent product and service.
Joe C.
Great stuff and excellent customer service.
Priscilla
I was supposed to receive two packages to complete my set.. I was advised the 32-Piece set could be fulfilled with 2 boxes of 16-Pieces but I only received one box. I got a tracking # and it still shows an issue reported but has no updates as of 7/18 and today is 7/28. I don’t see why it should take more than a week to get the 2nd package. Also, the 1st package that arrived had a broken cup and I was told to wait further the 2nd package before reporting any damage.
Response from Stone LainJul 28, 2025
Hi Priscilla, thank you for your review and providing further information. Based on the details you shared, it seems that there was an issue with the shipping address. We sent an email through the original email thread to request further information. Have a good day
Julio R.
Great product, great customer service!
Silvia
Packed well Correspondence with the company was very good
Chris M.
The folks at Stone + Lain were great when I needed help replacing broken bowls from a shipment I received. They were helpful and speedy in their response. I absolutely love the Gabriella dinnerware - so I’m grateful for their help.
Julia
The plates are beautiful. The color is unique. We broke some small plates and they were able to replace them.