Still Archive Reviews | Read Customer Reviews of stillarchive.com

Still Archive Reviews | Read Customer Reviews of stillarchive.com

Still Archive reviews

64 approved reviews, newest moderated first

Emily
Oct 24, 2026
I love my Still Archive Momento…
I love my Still Archive Momento journal!! Its exactly what I ordered! The only thing I don’t like is its hard to find inserts that aren’t too long
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Darci
Oct 24, 2026
Not what expected
First the shipping took forever…now I have it and the quality isn’t at all what I expected. I could buy a much nicer one somewhere else. Sorry, just being truthful
Response from Still ArchiveOct 25, 2026
Darci, thank you for being honest with us, and I'm sorry on both counts. Waiting a long time for something you're excited about is hard enough, and opening it to find it isn't what you pictured makes it worse. We'd really like the chance to fix this. If you'd rather not keep it, you can return it within 100 days of delivery as long as it's unused, and we'll help you find something that suits you better. Just email [email protected] with your order number and tell us what fell short. Your feedback on quality goes straight to the people who make our journals. The Still Archive Team
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Robin C.
Oct 24, 2026
Still archive positions itself as a US…
Still archive positions itself as a US small business but what you are buying is from China, shipped by a third world unknown shipping company that claims to “hamd off” to local shipper but the order was never shipped. My order was due on 10/15, and it is 10/23 and it disappeared and the company went strangely silent after 3 emails. I will be fighting the charge with my credit card company but in the meantime i paid for something that I will never receive. Please do not believe the social media hype. This is a scam.
Response from Still ArchiveOct 25, 2026
Robin, I'm so sorry. You were expecting your journal by October 15th, it still hasn't arrived, and three emails went without a real answer. That's a genuinely bad experience, and I completely understand why it feels like you paid for something you'll never see. You deserved clear updates the whole way through, and we let you down. Please reply to your last email or write to [email protected] with your order number and "Trustpilot" in the subject so it reaches the right person quickly. We'll find out exactly where your package is and make this right for you, whatever that takes. The Still Archive Team
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Tracey B.
Oct 23, 2026
I would not purchase from this company
I would not purchase from this company. They ship from China and their 100 day easy return is a total scam. You can't get your money back only a store credit. They say 2-10 business days to ship and took 18 business days. Total scammers. And the Classic Momento is such an odd size that you have to buy the over priced noted books from them.
Response from Still ArchiveOct 25, 2026
Tracey, I'm really sorry. Your order took far longer than the timeline you were given, and that's on us. I also hear you on returns: our policy is store credit within 100 days, and if that wasn't clear before you bought, we failed to explain it well. On size, the Classic takes 105 x 190 mm inserts, and any traveler's notebook inserts in that size will fit, not just ours. If you email [email protected] with your order number, we're happy to help with anything else about your order. The Still Archive Team
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Larane C.
Oct 23, 2026
I love my Momento pocket size
I love my Momento pocket size. It is perfect for why I wanted to try it. I love the color and the pages seem really great. It took a little longer to receive it because it shipped from China, but overall, worth the wait. I want to order the larger size for more detailed and in depth writing projects…watching for a good sale price and then will order!
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Trevor W.
Oct 23, 2026
Incorrect phone number
There bo good way to get customer support. They havent responded to my emails and the number that is on their Facebook is not the correct number. I wish they would respond to my emails and not list some wrong number to call.
Response from Still ArchiveOct 25, 2026
Trevor, I'm sorry you had such a hard time reaching us. Sending emails that go unanswered and then calling a number that doesn't work is incredibly frustrating, and you shouldn't have had to chase us. Thank you for telling us about the number on Facebook so we can fix it. Email is the fastest way to reach our team: [email protected]. If you send your order number with "Trustpilot" in the subject, we'll make sure it's answered right away and that whatever you needed gets sorted. The Still Archive Team
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Dave C.
Oct 23, 2026
The Momento Classic journal rocks
The Momento Classic journal is exactly what I needed for a Whatever journal utilizing 3 inserts. The card inserts at the back hold everything I may need on the go, including appointment cards, ID, and top business cards. An additional insert holds pen and pencil refill. Both the trim size and leather are top drawer, imo. I'd had issues with delivery, at first. ETA reports were conflicting. But once the journal cleared customs in China, everything went smoothly. GOFO, the final carrier, is trustworthy and meticulous. Tracking becomes easy and GOFO provides photo proof of delivery. My advice: relax and prepare for delivery in 10 to 15 days. The journal is well worth it.
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Janelyn A.
Oct 23, 2026
Quality is amazing
No regrets with my purchase it’s the perfect size for me to carry along while running errands and the smaller on I gave to my son who is disabled and loves to draw and he is also throughly enjoying this purchase. The quality is amazing and I’m sure it will last us both for years to come. I was afraid to handle it too roughly but quickly discovered that will not be an issue and can I say I love how smooth it feels in my hands. And the color Bordeaux it stunning and easy for me to find in my bag that sometimes gets just a little too crowded. Excellent !
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