Stacey B.
Customer service was excellent
Customer service was excellent! I had some issues in the beginning with getting my information to save. I called support and BOOM! Jaleel S. worked her magic and got me through to the next steps!

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Stacey B.
Customer service was excellent! I had some issues in the beginning with getting my information to save. I called support and BOOM! Jaleel S. worked her magic and got me through to the next steps!
Christine W.
Excellent customer service!
Jeffrey D.
My rep was very helpful and told me exactly what i needed to move forward with the process.
Letha H.
Very helpful.
WV
Quick and helpful!
Donna L.
I think everyone who I have met and interviewed with and also spoke with regarding my background check was absolutely AMAZING and had great customer service skills when interacting over the phone. I want to personally thank you for that...
kbv
I experienced a lot of technical difficulties when trying to do the background check. When I talked to two people from customer service they gave me opposite instructions on how to resolve the issue which delayed my ability to complete what I needed. Customer service people were nice, but not on the same page.
Salvador M.
The person that answered my call was very helpful