Sterling, A First Advantage CompanyReviews of sterlingcheck.com

They answered my call quickly however their answer to my question just created more questions. All i wanted to do was find out how to tell if there was a negative result on my background check and thier answer was a little confusing although it did point me in the right direction.

Good customer support

The young lady was very helpful and got me where I needed to be.

the second agent was knowledgeable and advised on resolution. I wished first agent could have informed me the same instead of being transferred to another agent.

My experience with your staff earlier today was absolutely atrocious! Never in my life have I been cut off in the middle of various conversations. I literally felt like a child being chastised for attempting to explain the purpose of my call. It was so bad I had to call the hiring agency recruiter for a three way conference call to basically understand clearly what your employee wanted to convey. Totally unacceptable.

My rep was very helpful and she gave me accurate and correct info. She also assisted with changing my drug test location for me, I am very pleased with the service I received today.

Terrible. Sterling was trying to get records from a courthouse that doesn’t provide records from their county it had to be done on a state level. All sterling did was prolong the process even after I called the county myself to get clarification. Case was escalated several times but sterling just doesn’t seem to have a real process. The managers don’t have direct contact with any of their support teams so there’s always a 4-6 hour wait when anything gets escalated. Imagine having to wait several weeks for a background check to come back when you have no criminal background.

Great customer servive!