Timothy O.
Lack of communication.
I was put through the ringer participating in a drug test for my company via Sterling. I was unable to use the first location, so I went to another that was on a list of alternate locations in the email sent by Sterling. Not only was my name not in the system, even the same company couldn't find a record of me at their other franchise. Sterling needs to notify health centers that they list as possible locations for applicants. I went to four different urgent care centers and traveled 20 miles out of my way because of this lack of communication. Sterling is hard to get in contact with. During a 30 minute conversation with a very helpful employee, I was in hold for a total 20 minutes.