Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I experienced several issues with my Sterling background check. First, there was some technical issue that I was not aware of and required the potential employer to have me resubmit my Sterling application. Once the background check started, I received an email for additional docs but there was no secure portal for uploading documents. I had to send a request for the portal. No notification when the background check was complete. When logging in and seeing my background report was complete I couldn't download it. I had to call Sterling customer support to manually send me a copy of the report. The final report said I did not redact one of my documents, but I did it the same way as the other document.

The website was easy to navigate,

A step-by-step guide to fill in the required information and documents. I have received a prompt response from the customer support team. Finally, able to track the status.

I keep getting emails for other people and than when I try to check my results it says can’t confirm identity

Application was a long process with so much details captured. But, the experience turned out to be good and responsive. Overall it was fine.

Everyone at Sterling has been very helpful and courteous, pleasant to speak to.

Very professional and knowledgable my situation was solved within 3 minutes of the phone call no long hold times communication was awsome

Great help to reset my password.