Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Very Incompetent when dealing with international checks, causing unnecessary stress and loss of pay because if their incompetence

Prompt response, good coordination and resolution to inquiries.

Sterling has caused our family weeks of lost wages because they don't use common sense background checking techniques. Instead of filing a background check request with a county clerk's office in the state of IL they send "someone" to the court house who has no clue what they are looking for. After calling the county clerks office, we had the necessary info for a background check while Sterling has nothing 3 weeks later. Sterling is the most incompetent company in the background check business. Use someone else. Sterling should be ashamed of the hardships they create for families.

This was an easy and seamless experience.

The information requested was familiar and easy to provide.

Overall, it was good. One issue was, I had to show proof of graduation. Now, if you are younger, no problem but we are talking 40 yrs ago. I have never had to do this. Yes I understand the school is now closed but really? I did find my diploma but how many people could have? So, if I dont have this, I dont get job? Alittle harsh?

The whole process was smooth and easy to understand, the customer service was always reachable and willing to provide updates. My only suggestion will be to have a different portal layout that can offer process updates, indicating which steps have been completed or are still in progress. Thanks for the service. Really exceptional.

The agent was very helpful and polite