Sterling, A First Advantage Company Reviews | Read Customer Reviews of sterlingcheck.com

Sterling, A First Advantage CompanyReviews of sterlingcheck.com

4.13,953 reviews
HR & Recruiting
1 State Street Plaza, New York, New York

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Sterling, A First Advantage Company

About Sterling, A First Advantage Company

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.

Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: sterlingcheck.com
Website: sterlingcheck.com
Category: HR & Recruiting
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 18% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sterling, A First Advantage Company reviews

3,953 approved reviews, newest moderated first

AStefano
Jul 31, 2020
Very helpful customer service.
Very helpful customer service dept.
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Soncelia B.
Jul 31, 2020
Great customer care!
I have dealt with two great representatives and had an awesome experience. They both were very helpful and resolved my issues. Very pleased and great customer service.
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Ubena C.
Jul 31, 2020
Excellent customer service
Excellent customer service
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Patrick A.
Jul 31, 2020
My issue was resolved quickly by a…
My issue was resolved quickly by a friendly, pleasant and knowledgeable representative. 100% satisfied!
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Andrew D.
Jul 31, 2020
There was a problem with the location…
There was a problem with the location it gave me,but I called and everything worked out great
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Billy
Jul 31, 2020
The customer service representative I…
The customer service representative I spoke with was very intelligent and helpful. Couldn't of asked for a better person. I had some questions regarding my background check.
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Samantha
Jul 31, 2020
GREAT customer service!!
GREAT customer service!!
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Anon
Jul 31, 2020
Unorganized
My employer did my background check through Sterling and it was a terrible experience. By the end of it all I was ready/willing to just pay for my own background check through another company, if that had been allowed. I had to submit my military documents 4 times because they kept saying they hadn’t received it. I had to provide employment and gap history multiple times as well. One day they would call to get gap information (that I had already provided), then the next day they would call for employment dates (which, again, I had already provided). And then they’d call for more employment information, which, yet AGAIN, had already been provided more than once. I don’t know how they are so unorganized but it should not take over a month to get my background check cleared.
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