Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Customers service was very helpful!

Your doing good job

I got prompt replies to the questions I asked and my background check report was also sent to me as promised on the time it was promised. Thanks

When I first logged in everything went smooth I was able to go through all of the documents the disclosures to NDA etc. Then I noticed I had not gotten any information regarding the I-9 and I was kind of worried about that so I reached out to Sterling support and the awesome guys I spoke to I believe Joe and Jess were awesome they were very patient with me took their time explained the process walkrdy me through resetting password login and also answer questions regarding uploading some information and why some information wasn't needed. Well to make a long story short everything was processed I got the feedback I needed and a follow-up call and email letting me know when my background would be completed and the date, which I thought was awesome; that way I wouldn't be sitting on pins and needles. The only thing I would suggest is with the app itself if you have completed the employment section and there was nothing else needed then it should let us know. There should be a statement to say we do not need any further employment information that way we won't panic thinking oh they needed Seven years and I'm not allowed to put it in there. Well it was explained to me where I could understand why more history wasn't needed by my customer service rep. I would rate Sterling customer service on a scale of 1 to 10 10 being the best 10 thank you. Shaaron W.

You did a great job. Everything went well. The format of the request is very detailed and easy to respond. I’m happy on how you handle your clients/candidates.

Excellent customer service

Dear Della Brooks, It was a pleasure to be your client today. You were very helpful and went out of your way to ensure that all my questions were answered. It's hard to know how to get through the technologically advanced world and you definitely made the process seamless for me. You anticipated any questions i might have had and answered all of them for me and walked me through the process step by step which is rare to find these days. I really appreciate your genuineness to help and make sure that I was successful in completing the form even after your working hours which is indeed very commandable. I'm sure with your attitude, you will be successful where you are and be a great asset to the community. Have a great evening ahead. Take care and stay safe!!

Overall great job! I had to take a drug test but have no I.D. and you guys recommended to contact my employer which helped. My problem was mainly caused by quest diagnostics worst company I have ever delt with but sterling did a great job helping me so thanks.