Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Sterling: don't provide a number that puts you on hold for over 40 minutes; don't provide a freephone number that goes to a fax machine; don't email me asking for a reference and do the above and take two weeks to reply to mails. Your inaction led to a human being's start date being pushed back. Bar-belled reviews which is suspicious... Edit - Sterling has asked for my name and number to get more details. No need. Just phone your own contact number that you put in your emails asking for candiate information and see how fast it gets answered: you'll see how unprofessional you are.

They worked hard to contact 1 reluctant employeer to get my review

The worst company I have ever had the misfortune to use. I signed up our company to use their service for background screenings, and immediately had enraged new-hires with a TERRIBLE first impression of my company complaining entirely about Sterling. This platform is a joke. It is filled with errors, requires a ridiculous amount of information most of which also contains errors. Here is a good example: Address 2 is a required field for previous employers. What if they don't have? Put in anything just to be able to submit the form, and your application is flagged. This is a huge waste of money and has cost me real talent who has quit in frustration before we've even gotten them onboard. Avoid this "service" at all costs. I've tried calling their customer support to point out errors, and been on hold for HOURS. Somebody in India called me back once with a bad connection. This is just absurd.

As a new starter I found Sterling incompetent. a realistic "Start date" was given 4 weeks into the future, all details were provided on day one. When I followed up on the delay it was clear that Sterling only started the checks 4 days before the start date, and key requests were only sent our to previous employers after the target date was missed.

The people at Sterling were fast and professional. When there was a minor hiccup verifying my employment, they responded quickly and their staff was extremely knowledgeable and pleasant to deal with.

The Sterling team was great! You were all friendly you helped me to find a place where a 72 year old lady could get a drug test. I worked since I was 14 and this was the first time I had to take a drug test. But you were all great! I enjoyed working with all of you and you were so helpful. I Passed and begin my training for a work at home job May 10th Thanks Sterling! You Are great!

Awful user experience, waste of time The whole application process is lagging and bugging all the time, you write in one field, then you write in another field, which deleted stuff you wrote in first one.... Compulsory asking for photo evidence which are not possible to obtain in photo form, which was also asked before and provided (since the evidence can only be in written form(code from gov website), not obtainable in paper, maybe expect to screenshot a website page? not sure)

Thank you for the awesome service! We appreciate you!