Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Mona Liza Ordoñez was very helpful

Outstanding and expeditious...easy .

They did great and fast with everything I needed help with. And they got back to me fast and promptly to help me.

Quick and efficient and I was able to connect with Customer Service very quickly to reserve a potential error in my submitted paperwork.

Wanted to apply for Uber Eats. I have an enhanced DBS on the Update service and am cleared in the UK to take sole charge of vulnerable adults. I already have the highest level of check possible and it can be verified in seconds by logging into the GOVERNMENT website but Sterling won't accept that...oh no. They say they are unable to accept a background check that is done "for any other organisation" and decide to treat the UK government as if it was another employer or third-party agency. So, as my passport has expired and my birth certificate is in storage far away, I can't progress my application as I can't prove my right to work in the UK - the country where I was born and where I've lived my entire life. Basically, they just want to charge the customer e.g. Uber for making a fresh check and don't care about making prospective riders take unnecessary journeys to the post office during a pandemic verifying documents and paying out for something they may not even get to use due to over-saturation of the market. This company's policies won't let me deliver a burger and fries yet a care agency will give me a job based upon what Sterling won't accept - a complete joke. N.B. I just want to clarify that I pay a £13 a year fee to the Update service so that new employers do not have to go through the entire laborious background checking process and that is my issue here. I have also checked the government website and the special COVID-19 measures are still in place - that means passports that are less than 6 months expired (such as mine) *are* acceptable, and documents can also be verified via video link rather than via the post office checking service. Sterling is not using the policies that have been amended in the interests of public safety and is sticking to the old ones. I appear to have a missed call on my phone from Sterling, but I think a response on here would be more transparent.

I would like to say that I’m not a fan for my personal information over the internet, but I was comfortable going through my Background with Sterling. I love the quick responses and communicating through email. Outstanding service !

All was great and no problems. Thank you

When I had an issue uploading documents, they were able to make it much easier to do. They assisted with all my issues and made the process fast and simple!!