Sterling, A First Advantage CompanyReviews of sterlingcheck.com

Very Excellent company god bless all the employees

Lazy, lazy, lazy employees. My email chain with two of their "Verifications Specialists" was about 30 emails long as they essentially asked me to do their job for them e.g. "could you please provide contact information for [school]?" which is easily findable information and asking me to ask my employers for references to then be sent to them. It also didn't help that they weren't in communication with each other - a couple of times they asked me for something that I had already provided earlier in the email thread. The worst example of their laziness was perhaps when I was asked to convert a word document to a PDF for them, as if it doesn't just take 2 seconds to do.

They are nightmare. Hopefully, none of you have to work with this company. After long time waiting on the phone, an agent comes and says general thing that " our team is working hard, they have been trying everything,.." but your issue still the same with no progress. I think this company just hired some people to answer the phone and keep applicants/clients busy with front desk. No actual follow up or caring about your issue. They have no idea how stressful is the situation for applicant and how possibly any delay or inaccurate work, can change someone's life.

This is the worst experience. I am currently going through this process with them. I completed the background application, and I received emails stating that I needed to complete additional verification process by providing my W2's, pay stubs or earning statements. I contacted my former employers and they stated they spoke with the rep providing the verification. I have tried to call repeatedly, extremely long hold times, no return calls after leaving a voicemail. And they provide incorrect information when you do get a rep on the phone. I would not recommend this company. This has been the most stressful experience and I am not sure of my start date will be delayed from all this nonsense.

background check was fast

Sterling wants my 2014 and 2016 tax records for a part-time customer service job at a hospital. No way in God's green earth I am turning that over.

User Experience: - non-secure authentication process - many of the questions and process flows are nonsensical - if you press the wrong button you can clear all information meaning you need to manually re-type all of the information - if you don't complete the application in time you need to start from scratch (and ask your hiring department to process this for you) - platform is difficult to wield, to the point of being painful Personal Experience: - Sterling does not communicate or gather information well. They asked for additional supporting documents, but cannot receive emails above a certain size and block emails if you send to many - I raised three cases on Friday night (they're only answering phones Mo-Friday 8am-18:00pm) and only got a response to one on Tuesday. My case only got generic responses, eg reach out to your hiring department and email additionalinformation at sterlingcheck.com - repeatedly being told to trust them and their process - but they have not been able to communicate their process with me nor be transparent with me - finally, when verifying my identify and establishing if I was a client or a user (which they should have been able to tell from the options I had to submit on the phone), they asked if I was performing the check for the wrong company (which they named) - this is a security concern

Sterling did a backcheck about my profile with Transunion and they told to my future company that there are something wrong. when i confirmed this with Transunion and Equifax they said that all was fine and nothing is wrong , Sterling service didn't know what's the issue they just give probability that Maybe it's payment issue or credit check. i never recomand this company